Financial Counselor

Wyandot Memorial Hospital; Wheeler Heights (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

OPERS retirement

Paid time off

Comprehensive insurance

Tuition assistance

Service bonuses

Job summary

Wyandot Memorial Hospital is seeking a Financial Counselor to join the Patient Financial Services Department. This full-time role will provide proactive and retrospective financial counseling to patients, helping them navigate medical bills, financial assistance programs, and payment plans while ensuring compliance with hospital policies and federal regulations.

The position emphasizes confidentiality, accurate monetary processing, and collaboration with providers and staff to maintain smooth

Qualifications

• Must have high school diploma or equivalent.

Responsibilities

• Provide financial counseling regarding medical bills, payment plans, and financial assistance.
• Review patient documentation to determine eligibility for hospital financial assistance programs.
• Assist patients with completing Financial Assistance applications.
• Collect and post patient payments and establish payment plans.
• Ensure Good Faith Estimates are provided in compliance with state and federal guidelines.
• Maintain adherence to payer reimbursement policies and federal healthcare program requirements.
• Collaborate with providers, clinical staff, and Revenue Cycle team members to ensure smooth patient workflow.
• Communicate clearly and professionally while maintaining confidentiality.
• Perform other duties as assigned to support the department.

Skills

Communication skills

Computer skills

Math skills

Confidentiality

Customer service

Education

High school diploma or equivalent

Tools

Epic software

Job description

Join our team at Wyandot Memorial Hospital, where you'll find a supportive, community-focused environment, excellent benefits, and the opportunity to make a real difference in the lives of our patients. Be part of a dedicated team that values teamwork, professional growth, and a strong commitment to compassionate, high-quality care. The Financial Counselor position is part of the Patient Financial Services Department and is a full-time role working 80 hours per week, Monday - Friday, 8:00 AM - 4:30 PM. This role provides proactive and retrospective financial counseling to patients, helping them navigate medical bills, financial assistance, and payment plans while ensuring compliance with hospital policies and federal regulations.

Qualifications

• High school diploma or equivalent required
• AAPC certification in medical billing/coding or ability to obtain within 12 months of hire
• Understanding of insurance billing, including Medicare, Medicaid, and Commercial plans strongly preferred
• Experience with medical terminology and coding is a plus
• Strong computer, office, and math skills
• Knowledge of medical billing processes, including Insurance Remittance Advice, Price Transparency Rules, and regulations
• Ability to process monetary transactions accurately
• Excellent written, verbal, and telephone communication skills
• Professional demeanor with a focus on confidentiality and customer service
• Epic experience preferred

Key Responsibilities

• Provide financial counseling to patients regarding medical bills, payment plans, and financial assistance
• Review patient documentation to determine eligibility for hospital financial assistance programs
• Assist patients with completing Financial Assistance applications
• Collect and post patient payments and establish payment plans
• Ensure Good Faith Estimates are provided in compliance with state and federal guidelines
• Maintain adherence to payer reimbursement policies and federal healthcare program requirements
• Collaborate with providers, clinical staff, and Revenue Cycle team members to ensure smooth patient workflow
• Communicate clearly and professionally while maintaining confidentiality
• Perform other duties as assigned to support the department

Wyandot Memorial Hospital is a proud, independent community hospital serving Upper Sandusky and the surrounding region since 1950. We're not part of a large healthcare system - which means we make decisions locally, prioritize personalized care, and stay focused on what matters most: our patients and our people. Our team enjoys a supportive work environment and a competitive benefits package that includes OPERS retirement, paid time off, comprehensive insurance, tuition assistance, and service bonuses. At Wyandot Memorial, you're part of a close-knit team where your voice is heard and your work truly makes a difference.

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