Financial Counselor

Des Moines Orthopaedic Surgeons; Des Moines (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with profit sharing

Health, dental and vision insurance

Paid holidays

PTO up to 22 days/year

Job summary

Des Moines Orthopaedics is seeking a Financial Counselor to support patients with billing and payment arrangements in our Des Moines office. This full-time role runs 8am–5pm, Monday–Friday, with a focus on explaining billing, pre-collections, and patient financial concerns.

You will interact with patients by phone and email, help set up payment plans, and work with the billing team to monitor balances and arrangements.

Qualifications

• 1–2 years of prior medical insurance/collection experience.

Responsibilities

• Provide Financial Counseling to DMOS patients and follow up on account balances.
• Answer patient questions in person and over the phone about insurance benefits and patient responsibility.
• Establish payment plans and assist patients with financial assistance programs.
• Monitor accounts receivable for payment arrangements with billing office.

Education

High School Diploma / GED

Job description

Des Moines Orthopaedics - Des Moines
Des Moines, IA 50316, USA

Description

Our revenue cycle department is looking for a Financial Counselor to help support DMOS patients with financial obligations. This position will focus on working with patients to explain billing, pre-collection, payment arrangements, and concerns about billing transactions. Frequent patient contact on the phone and email is necessary. We are looking for someone who understands the orthopedic surgical space, billing concerns and has empathy to help patients attain the services they need. Financial Counselors are professional, friendly, and caring. This is a full-time (40-hr) position located at our Des Moines office with hours 8am-5pm (Monday - Friday).

Here’s What You Can Expect

• Provide Financial Counseling to DMOS patients and following up on their account balances.
• Answering patient questions in person and over the phone about insurance benefits and patient responsibility.
• Establish payment plans and assist patients with financial assistance programs.
• Monitor accounts receivable for payment arrangements in conjunction with billing office.

What We're Looking For

• Minimum of 1 to 2 years of prior medical insurance/collection experience.
• Prior experience in assisting people with financial obligations.
• Ability to communicate (verbally and written) in a professional manner with individuals with varying backgrounds.

Why DMOS?

• Friendly, fun, and dedicated peers.
• Outstanding 401(k) with an annual company profit sharing contribution (even if you don’t participate in the match program).
• Health, dental, and vision insurance including six paid holidays and a generous PTO accrual program for full time staff to earn up to 22 days a year.
• Orthopaedic practice with over 70 years of service to patients of the Des Moines metro.

Qualifications

Education

Required

H.S. GED or Diploma or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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