Financial Counselor

Lifepoint Health®; Denver (CO); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and??+

Job summary

Denver Springs, part of Lifepoint Health, is hiring a Financial Counselor for on-site, Mon-Fri 9am-5:30pm MST with occasional Saturday availability. You will guide patients through financial responsibilities, verify insurance, and help estimate out-of-pocket costs.

The role emphasizes strong customer service, crisis awareness, and collaboration with hospital staff; prior healthcare/insurance experience and familiarity with EHR systems are a plus.

Qualifications

• Exceptional customer service and telephone skills required.
• Knowledge of crisis intervention and at-risk populations.
• High school diploma required; advanced education preferred.
• Proficient with software programs; exposure to EHR systems preferred.
• Minimum of one year of healthcare, business, or Insurance related experience.
• PPI / HIPPA knowledge preferred.
• Comfortable discussing financial responsibilities with at-risk patients.
• Follow auditing procedures and documentation of patient records.
• CPR & First Aid/Universal Precautions (or ability to receive within 30 days).

Responsibilities

• Provide guidance to patients regarding financial responsibilities.
• Verify insurance benefits accurately and timely.
• Explain charges and help estimate out-of-pocket costs.
• Collect payments and identify funding sources.
• Communicate with patients/guardians to obtain needed information.
• Maintain harmonious relationships with hospital staff.

Skills

Customer service

Telephone skills

Crisis intervention knowledge

Communication

Education

High school diploma

Higher education preferred

Tools

Medik

Meditech

Clover

EPIC

UHC

Inovolon

BCBS

Medicaid/Medicare

Equifax

KP

Microsoft Teams

Microsoft Email

Microsoft Bookings

Availity

Excel

Oracle

Job description

Job Title: Financial Counselor

Job Type: On-site, Monday-Friday 9am-5:30pm MST (open to Saturday availability)

Wage scale: $23-$27

Your experience matters

Denver Springs, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

How You'll Contribute

Financial Counselors provide guidance to patients regarding financial responsibilities that result from the acceptance of the facility's services. Counselor assesses patients' financial ability, advises patients on insurance benefits, explains financial liability, collects payment, identifies funding sources and resolves any confusion the patient may have about their financial obligations to the facility. The counselor is responsible for the accurate and timely verification of insurance benefits, to include: contacting patients and/or guardians to obtain additional insurance information, researching and maintaining an ongoing collective knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria, evaluating plans to calculate and estimate of the patient's out of pocket charges, collecting any co-pays, co-insurance, deductibles, etc. and exploring patient's financial circumstances to ensure fair and reasonable repayment terms.

Additional Responsibilities Include

• Ability to problem-solve effectively and handle healthy stress in a positive manner
• Maintain harmonious relationships with nursing personnel, medical staff, hospital administration, and all hospital departments
• Patiently, clearly, and accurately advises patient of financial obligations
• Experience in the following platforms, a plus: Medik, Meditech, Clover, EPIC, UHC, Inovolon, BCBS, Medicaid/Medicare, Equifax, KP, Microsoft Teams, Microsoft email, Microsoft Bookings, Availity, Excel, Oracle

What We Offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

Qualifications And Requirements

• Exceptional customer service and telephone skills a must
• Familiarity/knowledge of crisis intervention and at-risk populations struggling with crisis & substance use disorders
• High school diploma required; advanced education preferred
• Proficient in use of software programs and exposure to EHR systems preferred
• Minimum of one year of business, healthcare, or Insurance related experience
• PPI / HIPPA knowledge preferred
• Comfortable with at-risk populations and talking over financial responsibility regarding PHP/IOP/IP treatment
• Follow auditing procedures and documentation of patient records
• CPR & First Aide/Universal Precautions (or ability to receive through company within 30 days)

About Us

Denver Springs is a Behavioral Health Hospital located in Englewood, CO, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters

EEOC Statement

“Dever Springs is an Equal Opportunity Employer. Denver Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.