Financial Counselor

Memorial Physician Practices; Denver (CO); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Flexible-spending and health-savings

Life, accident, disability insurance

Tuition reimbursement, loan assistance

401(k) matching

Employee assistance program

Professional development and growth

Job summary

Denver Springs is seeking a Financial Counselor to support patients with their financial responsibilities for services received. You will assess insurance benefits, explain potential out-of-pocket costs, and guide patients through payment options to ensure timely settlements.

Working on-site in Denver, you will verify coverage, communicate clearly with patients and hospital staff, and collaborate with multiple departments to resolve financial questions and coordinate assistance programs.

Qualifications

• High school diploma required; advanced education preferred
• Exceptional customer service and telephone skills a must
• Familiarity/knowledge of crisis intervention and at-risk populations
• Proficient in use of software programs; exposure to EHR systems preferred
• Minimum of one year of business, healthcare, or insurance related experience
• PPI / HIPPA knowledge preferred
• Comfortable with at-risk populations and discussing financial responsibility

Responsibilities

• Guide patients on financial responsibilities resulting from services
• Verify insurance benefits accurately and timely
• Research and maintain knowledge of insurance reimbursement rates and criteria
• Explain financial liability and assist with payment arrangements
• Collaborate with nursing, medical staff, hospital administration and all departments
• Collect co-pays, co-insurance, deductibles, and related payments

Skills

Customer service

Telephone skills

Problem solving

Crisis intervention knowledge

Team collaboration

Communication

Education

High school diploma

Tools

Medik

Meditech

Clover

EPIC

UHC

Availity

Excel

Oracle

Job description

Job Title: Financial Counselor

Job Type: On-site, Monday-Friday 9am-5:30pm MST (open to Saturday availability)

Wage scale: $23-$27

Your experience matters

Denver Springs

At Denver Springs, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

How you'll contribute

Financial Counselors provide guidance to patients regarding financial responsibilities that result from the acceptance of the facility's services. Counselor assesses patients' financial ability, advises patients on insurance benefits, explains financial liability, collects payment, identifies funding sources and resolves any confusion the patient may have about their financial obligations to the facility. The counselor is responsible for the accurate and timely verification of insurance benefits, to include:

contacting patients and/or guardians to obtain additional insurance information, researching and maintaining an ongoing collective knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria, evaluating plans to calculate and estimate of the patient's out of pocket charges, collecting any co-pays, co-insurance, deductibles, etc. and exploring patient's financial circumstances to ensure fair and reasonable repayment terms.

Additional responsibilities include:

• Ability to problem-solve effectively and handle healthy stress in a positive manner
• Maintain harmonious relationships with nursing personnel, medical staff, hospital administration, and all hospital departments
• Patiently, clearly, and accurately advises patient of financial obligations
• Experience in the following platforms, a plus: Medik, Meditech, Clover, EPIC, UHC, Inovolon, BCBS, Medicaid/Medicare, Equifax, KP, Microsoft Teams, Microsoft email, Microsoft Bookings, Availity, Excel, Oracle

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

Qualifications and requirements

• Exceptional customer service and telephone skills a must
• Familiarity/knowledge of crisis intervention and at-risk populations struggling with crisis & substance use disorders
• High school diploma required; advanced education preferred
• Proficient in use of software programs and exposure to EHR systems preferred
• Minimum of one year of business, healthcare, or Insurance related experience
• PPI / HIPPA knowledge preferred
• Comfortable with at-risk populations and talking over financial responsibility regarding PHP/IOP/IP treatment
• Follow auditing procedures and documentation of patient records
• CPR & First Aide/Universal Precautions (or ability to receive through company within 30 days)

About Us

Denver Springs is a Behavioral Health Hospital located in Englewood, CO, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters

EEOC Statement

"Dever Springs is an Equal Opportunity Employer. Denver Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."