Financial Counselor
Pinnacle Fertility
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Benefits offered by this job
Job summary
Pinnacle Fertility in Illinois is seeking a Financial Counselor to guide patients through financial processes, helping them understand obligations and navigate care with empathy and clarity. You will work with a multidisciplinary team to deliver a seamless financial experience.
The position is full-time with hours 8:00 AM to 5:00 PM. Illinois-based candidates must be able to commute to Chicago, Tinley Park, or Oak Brook; remote work may be possible for eligible applicants outside Illinois.
Qualifications
- Education & Experience: High school diploma required.
- 1-3 years of patient-facing front desk, insurance verification, or customer service experience.
- Remote work experience in a fully remote capacity is preferred.
Responsibilities
- Maintain patient accounts by updating personal, financial, and insurance details.
- Monitor and manage billing and coding processes, ensuring accurate claim submissions and regulatory compliance.
- Obtain and enter referrals, authorizations, and predeterminations.
- Verify benefits/eligibility and determine procedure deposits.
- Review financial history, collect balances, and resolve issues.
- Submit daily charge entries for processing.
- Obtain waivers for patients without proper benefits or authorization.
- Review loan programs with patients lacking insurance benefits.
- Serve as a liaison to resolve billing issues with the billing team.
- Collaborate with the clinical team to communicate accurate financial obligations.
- Assist with additional administrative tasks and projects as needed.
Skills
Education
Job description
Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.
The Financial Counselorplays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear understanding of their financial obligations. This position is ideal for individuals who are customer service-minded, detail-oriented, and thrive in a fast-paced environment. As a Financial Counselor, you will work closely with patients and a multidisciplinary team to deliver compassionate care and a seamless financial experience.
We are seeking a Financial Counselor to join our dedicated team at Pinnacle Fertility - Illinois. This is a full-time, Monday through Friday position with hours from 8:00 AM - 5:00 PM. Candidates located in Illinois must be able to commute to one of our clinic locations in Chicago, Tinley Park, or Oak Brook. Candidates residing outside of Illinois may be eligible to work remotely based on geographic location and relevant experience.
- Maintain patient accounts by updating personal, financial, and insurance details.
- Monitor and manage billing and coding processes, ensuring accurate claim submissions, and compliance with regulations
- Obtain and enter referrals, authorizations, and predeterminations.
- Verify benefits/eligibility and determine procedure deposits.
- Review financial history, collect balances, and escape unresolved issues.
- Submit daily charge entries for processing.
- Obtain waivers for patients without proper benefits or authorization
- Review loan programs with patients lacking insurance benefits.
- Serve as a liaison to resolve billing issues with the billing team.
- Collaborate with the clinical team to communicate accurate financial obligations.
- Assist with additional administrative tasks and projects as needed.
- Education & Experience:
- High school diploma required.
- 1-3 years of experience in a patient-facing front desk, insurance verification, or customer service.
- Minimum of 1 year of experience working in a fully remote capacity is preferred.
- Skills:
- Expertise in financial counseling, billing, coding, and insurance.
- Proficient in claims, authorizations, and collections,
- Strong multitasking, communication, and organizational skills.
- Ability to discuss financial matters clearly and empathetically.
- Flexibility:
- For remote employees, must be able to work regular hours aligned with Central Standard Time (CT).
- Hourly Rate: $22.00 - $26.00 per hour (Final offer based on experience, skills, and qualifications).
- Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Detailed information on salary and benefits will be discussed during the interview process.
At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.
Equal Opportunity Employer
Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.
The Financial Counselorplays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear understanding of their financial obligations. This position is ideal for individuals who are customer service-minded, detail-oriented, and thrive in a fast-paced environment. As a Financial Counselor, you will work closely with patients and a multidisciplinary team to deliver compassionate care and a seamless financial experience.
We are seeking a Financial Counselor to join our dedicated team at Pinnacle Fertility - Illinois. This is a full-time, Monday through Friday position with hours from 8:00 AM - 5:00 PM. Candidates located in Illinois must be able to commute to one of our clinic locations in Chicago, Tinley Park, or Oak Brook. Candidates residing outside of Illinois may be eligible to work remotely based on geographic location and relevant experience.
- Maintain patient accounts by updating personal, financial, and insurance details.
- Monitor and manage billing and coding processes, ensuring accurate claim submissions, and compliance with regulations
- Obtain and enter referrals, authorizations, and predeterminations.
- Verify benefits/eligibility and determine procedure deposits.
- Review financial history, collect balances, and escape unresolved issues.
- Submit daily charge entries for processing.
- Obtain waivers for patients without proper benefits or authorization
- Review loan programs with patients lacking insurance benefits.
- Serve as a liaison to resolve billing issues with the billing team.
- Collaborate with the clinical team to communicate accurate financial obligations.
- Assist with additional administrative tasks and projects as needed.
- Education & Experience:
- High school diploma required.
- 1-3 years of experience in a patient-facing front desk, insurance verification, or customer service.
- Minimum of 1 year of experience working in a fully remote capacity is preferred.
- Skills:
- Expertise in financial counseling, billing, coding, and insurance.
- Proficient in claims, authorizations, and collections,
- Strong multitasking, communication, and organizational skills.
- Ability to discuss financial matters clearly and empathetically.
- Flexibility:
- For remote employees, must be able to work regular hours aligned with Central Standard Time (CT).
- Hourly Rate: $22.00 - $26.00 per hour (Final offer based on experience, skills, and qualifications).
- Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Detailed information on salary and benefits will be discussed during the interview process.
- Hourly Rate: $22.00 - $26.00 per hour (Final offer based on experience, skills, and qualifications).
- Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Detailed information on salary and benefits will be discussed during the interview process.
At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.
Equal Opportunity Employer
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