Financial Counselor

Harboroaks; Chandler (AZ); On-site; USD 45,000 - 70,000; Full time

Job summary

Harboroaks in Chandler, AZ is seeking a Financial Counselor to help patients understand insurance benefits and financial responsibilities. The role includes verifying insurance, counseling on coverage, and documenting financial records with accuracy.

The ideal candidate brings 3+ years in healthcare financial counseling, demonstrates compassion and emotional intelligence, and can handle upfront collections and payment plans while supporting patients through challenging times.

Qualifications

• High school diploma or equivalent.
• 3+ years in healthcare financial counseling, patient access, billing, or related field.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Job description

Overview

Financial Counselor

We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities.This roleis responsible forinsurance verification, financial counseling, upfront collections, payment arrangements, andmaintainingaccuratepatient financial records.

The ideal candidate combines strong financial counseling andcollectionsexpertisewith a genuine desire to help others. Because this is a patient-facing role within a behavioral health environment, we are seeking someone whodemonstratescompassion, empathy, patience, and emotional intelligencewhileassistingpatients through challenging situations.Three years of collecting experience isrequiredfor thisrole,five years is preferred.

Responsibilities

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.

• Review and update patient demographic and insurance information in the patient accounting system.

• Counsel patients and guarantorsregardinginsurance coverage, benefits, out-of-pocket costs, and payment options.

• Collect deductibles, copays, coinsurance, and other patient balances.

• Complete financialassistanceapplications and verify income and expense documentation.

• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.

• Maintain collection, charity, and adjustment logs and review activity with leadership.

• Analyze account information and takeappropriate actionto supporttimelypayment and reimbursement.

Qualifications

Qualifications

• High school diploma or equivalent required.

• 3+ years of experience in healthcare financial counseling, patient access, billing, ora relatedfieldrequired.

• Extensive knowledge of Commercial Insurance, Medicare, and Medicaidrequired.We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual'scharacteristicsprotected byapplicable state,federalandlocallaws.

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