Financial Counselor

Children's Healthcare of Atlanta; Atlanta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in pediatric healthcare is seeking a dedicated Financial Counselor to join its team. This role is pivotal in educating families about financial assistance and charity care programs, ensuring a positive patient experience. The ideal candidate will have a background in social services, strong communication skills, and a commitment to professionalism and empathy. Join a mission-driven organization that prioritizes children's health and well-being, and make a meaningful impact in the lives of families while working in a supportive and dynamic environment.

Qualifications

• Experience in social services or public assistance programs.
• Fluency in Spanish or another foreign language is preferred.

Responsibilities

• Interview patients/families to gather insurance and financial information.
• Assist in obtaining insurance coverage, including Medicaid and Medicare enrollment.
• Determine eligibility for financial assistance programs.

Skills

Empathy

Customer Service Commitment

Communication Skills

Responsibility

Professionalism

Education

High School Diploma or GED

College Degree

Job description

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

4:30 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Serves as the primary contact to educate families and the community about financial assistance and charity care programs, health insurance exchange, or alternative insurance programs as appropriate. Conducts all interactions to ensure a positive patient experience and appropriate reimbursement for services. Works with team members to provide quality service, support safe patient care, and promote a safe environment at Children’s Healthcare of Atlanta.

Experience

• Experience in social services or public assistance programs, including personal contact with clients.

Preferred Qualifications

• College degree
• Experience in healthcare financial counseling
• Fluency in Spanish or another foreign language
• Certifications such as CPAR, CHAA, or CFC

Education

• High school diploma or GED and any state-specific training and examination requirements.

Knowledge, Skills, And Abilities

• Responsibility, professionalism, empathy, customer service commitment
• Excellent communication skills

Job Responsibilities

• Interview patients/families to gather insurance and financial information.
• Assist in obtaining insurance coverage, including Medicaid and Medicare enrollment.
• Request patient payments and identify third-party liability accounts.
• Determine eligibility for financial assistance programs.
• Monitor follow-up work queues and maintain documentation.
• Identify available financial aid programs and their requirements.
• Use effective communication to reduce patient and family anxieties.
• Collaborate with medical staff and hospital personnel.
• Maintain confidentiality of patient information.
• Prioritize and multitask effectively in a fast-paced environment.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to diversity and inclusion.