Financial Counselor

Addison Group; Atlanta (GA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group is seeking an empathetic Financial Counselor in Atlanta, GA to guide patients through financial responsibilities, insurance benefits, and payment options with clarity and compassion. The role focuses on healthcare financial clearance, estimating costs, navigating benefits, and establishing structured payment plans, with experience in EHR systems (Epic) preferred.

This on-site position offers standard business hours, benefits, and a patient-facing environment in a hospital or clinic

Qualifications

• 5+ years of healthcare financial clearance experience in a healthcare setting.
• Expertise in calculating estimates, verifying coverage, and insurance benefits.
• Experience with EHR systems; Epic experience is a strong plus.
• Associate's or Bachelor's degree preferred.

Responsibilities

• Guide patients through financial responsibilities, benefits, and payment options.
• Educate patients on insurance benefits, coverage limits, eligibility, copays, deductibles, and out-of-network estimates.
• Complete financial clearance documentation and manage intake requirements for financial assistance programs.
• Process credit card transactions and manage voids/refunds as needed.
• Establish structured payment plans and provide cost estimates for medical care.

Skills

Healthcare financial clearance

EHR systems (Epic)

Estimate calculations

Communication skills

Education

Associate's or Bachelor's degree preferred

Tools

Epic EHR

Job description

Job Title: Financial Counselor

Location: Atlanta, GA 30309

Pay: $23-$25 / hour

Schedule: Monday - Friday, Standard Business Hours (Flexible start time between 6:30 AM and 8:00 AM)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Addison Group is seeking an empathetic, self-directed Financial Counselor on behalf of our client. In this role, you will handle a blend of inpatient and outpatient services, providing crucial financial guidance to patients and families during challenging life transitions. The ideal candidate possesses deep healthcare insurance expertise, strong estimation capabilities, and exceptional face-to-face communication skills, paired with a high degree of compassion.

Job Description:

• Interact directly face-to-face with patients and their families to guide them through financial responsibilities, benefits, and payment options with empathy and clarity.
• Educate patients on complex insurance benefits, coverage limitations, eligibility, copays, deductibles, and out-of-network estimates.
• Complete all financial clearance documentation and manage intake requirements for financial assistance programs.
• Accurately process credit card transactions, manually keying in information, and manage voids and refunds as needed.
• Establish structured payment plans and provide transparent cost estimates for specialized medical care.

Qualifications:

• 5+ years of recent healthcare financial clearance experience within a healthcare setting (experience in therapy, ICU, or acute care environments is highly desirable).
• Demonstrated expertise in calculating estimates, verifying coverage, and navigating complex insurance benefits limitations.
• Proficiency with electronic health record (EHR) systems; Epic experience is a strong plus.
• Associate's or Bachelor's degree preferred.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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