Financial Counselor Supervisor

Pride Health; Milwaukee (WI); Hybrid; USD 41,328 - 48,216; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee assistance program

Job summary

A healthcare provider in Milwaukee seeks a Financial Counselor Supervisor for a hybrid contract role. The position involves supervising Patient Financial Services, managing staff and financial counseling operations, and ensuring compliance with regulations. Applicants should have a Bachelor’s Degree or equivalent experience in healthcare finance. This position offers a competitive hourly rate of $30–$35 and involves collaboration across departments to enhance patient financial services.

Qualifications

• Two years of management and leadership experience.
• Minimum four years in hospital financial counseling or related experience.
• Effective verbal and written communication skills.

Responsibilities

• Supervise daily operations of Patient Financial Services Department.
• Monitor workflows and redistribute tasks to ensure completion.
• Ensure compliance with federal and state regulations.

Skills

Management experience

Problem-solving skills

Analytical skills

Effective communication

Microsoft Word proficiency

Microsoft Excel proficiency

Education

Bachelor’s Degree in Business, Management, Social Work, or related field

Tools

Epic ADT/Prelude

Epic HB Resolute

Job description

Financial Counselor Supervisor – Milwaukee, WI – Hybrid role (3 on‑site days per week, 1–2 remote days). 3‑month contract with possibility of extension. $30–$35 per hour. Travel between client locations is required.

Job Summary

Financial Counseling, including patient financial assessments and counseling, Federally Facilitated Exchange assistance, patient estimate & payment collection; Cashiering, including daily reconciliation & deposit, lien filing, and credit card processing; Customer Reception, answering all patient financial services phone calls, scanning correspondence, lock‑box batches, patient address updates, and general paperwork filing/mailing.

Job Duties

• Ensures efficient and effective daily operations of the Patient Financial Services Department, including high sensitivity to corporate compliance guidelines, and supervision of processes and systems in financial counseling, customer service, and cashier services.
• Ensures all Epic work queues are worked promptly.
• Understands Financial Assistance application workflow and assists in the timely turnaround of processing applications.
• Effectively communicates with Social Services, Case Management, Admitting/Registration, or appropriate department to continually improve policies/procedures/workflows.
• Ensures all Financial Counselors are Certified Application Counselors, monitoring continuing education and recertification.
• Resolves applicable patient complaints promptly.
• Shares in long‑ and short‑term planning for Patient Financial Services and identifies the impact of changes on operations.
• Develops, reviews, implements, and updates department policies and procedures continually; assists with training staff on policies and procedures.
• Selects, motivates, directs, and develops staff to cooperatively achieve departmental objectives.
• Hires, fires, counsels staff, and takes personnel action when necessary, per client personnel policies.
• Prepares objective annual performance evaluations for staff, based on predetermined measures or standards, monitored by department head review.
• Monitors workflow of respective areas; assists by reassigning staff or redistributing workload to ensure completion of all tasks.
• Keeps Director and Manager informed and current on department activities.
• Maintains and holds staff accountable to productivity and quality metrics as established by Leadership.
• Understands and complies with all applicable federal regulations and the State of Wisconsin’s Office of Insurance Commissioner requirements.
• Other duties as assigned.

Requirements

Required Education

• Bachelor’s Degree in Business, Management, Social Work, or related field.
• Alternately: minimum four (4) years of progressively responsible experience in hospital financial counseling, patient access, or revenue cycle operations, including at least two (2) years in a supervisory or leadership role.

Required Skills & Experience

• Two (2) years of management and leadership experience.
• Problem‑solving and well‑developed analytical skills.
• Effective written and verbal communication skills.
• Computer skills; experienced with Microsoft Word and Excel.

Preferred Skills & Experience

• Recent experience in Revenue Cycle, Social Work, or Case Management supervision.
• Epic ADT/Prelude and HB Resolute experience.

Required Certifications & Licensure

• Federal and State Certified.
• Application Counselor certification.

Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home, and pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer

As a certified minority‑owned business, Pride Global and its affiliates— including Russell Tobin, Pride Health, and Pride Now —are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Finance and Accounting / Auditing

Industries

Hospitals and Health Care; Hospitals; Medical Practices