Financial Coordinator at Red Rock Orthodontics

Specialty Dental Brands; Spanish Fork (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401(k)

Paid holidays

Paid time off

Job summary

Specialty Dental Brands in Utah's Spanish Fork is seeking a Financial Coordinator to manage patient billing, insurance claims, and payment plans, ensuring financial transparency and a smooth revenue cycle. You will explain treatment costs to patients and collaborate with front desk and clinical teams to support a positive patient experience.

The ideal candidate has 2+ years in dental or healthcare billing, strong knowledge of ADA codes, and proficiency with Dentrix/Open Dental.

Qualifications

• Previous dental/healthcare billing experience preferred.
• Strong knowledge of dental insurance policies and ADA codes.
• Proficiency with dental practice management software and good communication.

Responsibilities

• Discuss financial options with patients, including treatment costs and payment plans.
• Verify dental insurance benefits; submit claims; track status; follow up on denials.
• Manage patient billing, apply payments, monitor balances, and resolve concerns.
• Provide clear financial guidance to patients and families on costs and responsibilities.
• Maintain accurate financial records and documentation in the software.
• Assist with scheduling financial consultations and prepare cost breakdowns.
• Collaborate with clinical and front office teams to support patient experiences.
• Support front desk operations as needed and handle reminders.
• Identify opportunities to improve financial workflows and billing processes.
• Participate in meetings and continuing education on billing regulations.

Skills

Communication skills

Billing coordination

HIPAA compliance

Insurance knowledge

Tools

Dentrix

Eaglesoft

Open Dental

Job description

The Financial Coordinator is responsible for managing patient billing, insurance claims, and payment arrangements to ensure accurate and timely financial transactions. This role works closely with patients to explain treatment costs, verify insurance coverage, and support financial transparency. The Financial Coordinator plays a key role in maintaining a smooth revenue cycle while contributing to a positive patient experience.

Essential Responsibilities

• Discuss financial options with patients, including orthodontic treatment costs, payment plans, insurance coverage, and financing solutions.
• Verify dental insurance benefits; accurately submit insurance claims; track claim status; and follow up on outstanding or denied claims.
• Manage patient billing processes, including applying payments, monitoring account balances, and resolving billing concerns or outstanding balances.
• Provide clear, compassionate financial guidance to patients and families, helping them understand treatment costs and financial responsibilities.
• Maintain accurate and up-to-date financial records, agreements, and insurance documentation within the practice management software.
• Assist with scheduling financial consultations and preparing detailed treatment cost breakdowns for upcoming appointments.
• Communicate and collaborate with clinical and front office teams to support seamless patient experiences and financial coordination.
• Support front desk operations as needed, including answering phones, assisting with check-in/check-out, and sending appointment reminders.
• Identify and assist in implementing improvements to financial workflows, billing systems, and patient communication processes.
• Participate in staff meetings, training sessions, and continuing education to remain current on billing regulations and insurance trends.
• Perform other duties and responsibilities assigned by management.

Qualifications & Experience

• Previous experience in dental or healthcare financial coordination, billing, or insurance (2+ years preferred).
• Strong knowledge of dental insurance policies, ADA codes, and claims submission processes.
• Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).
• Excellent communication skills with the ability to explain financial concepts clearly and empathetically.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Ability to work independently and collaboratively in a fastpaced environment.
• Understanding HIPAA regulations, ethical billing practices, and patient confidentiality standards.

Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Comprehensive Benefits Package

• Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off