Financial Coordinator

adventhealth; Winter Park (FL); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Winter Park, FL is seeking a Financial Counselor to set payment plans with uninsured or underinsured patients and offices. You will ensure timely, accurate updates to patient accounts and coordinate with multiple departments to support discharge planning and financial assessments.

The role requires 1+ year in a medical office setting with knowledge of Medicaid, CPT/ICD coding familiarity, and strong customer service skills, with onsite work in Winter Park, Florida.

Qualifications

• High School diploma or equivalent required.
• 1+ years in a medical office setting and financial assistance knowledge required.
• Experience with Medicaid and county programs is beneficial.

Responsibilities

• Set payment arrangements with uninsured or underinsured patients and offices.
• Ensure accuracy of financial statements and patient account adjustments.
• Review accounts proposed for transfer to collections and advise leadership.
• Gather financial information by phone or direct interview for cost estimates and contracts.
• Coordinate with Pre-Access, Patient Access, Case Management, and Insurance staff on discharge planning and financial assessments.
• Maintain knowledge of Medicaid and county programs and bill tracking.

Skills

Customer service

English communication

Discretion confidentiality

Typing 20 wpm

Microsoft Office

Medical billing knowledge

Spreadsheet use

Problem solving

Education

High School Diploma

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift: Day (United States of America)

Address: 200 N LAKEMONT AVE

City: WINTER PARK

State: Florida

Postal Code: 32792

Job Description:

Sets payment arrangements with uninsured and/or underinsured patients and physicians' offices, scheduling payments as required. Ensures financial statements are scanned and patient accounts are adjusted accurately and timely for state audits. Reviews patient accounts proposed for transfer to a collection agency and makes recommendations to leadership. Understands and maintains current knowledge of various hospital contracts with service providers for specialty packages, foundations, programs, and funds. Conducts monthly and quarterly reconciliation with physician offices and processes refunds or collection of additional charges. Gathers required financial information by phone or direct interview, estimates procedure costs, and prepares contracts for patients. Works with Pre-Access, Patient Access, Case Management, Insurance Reimbursement, and Rehab staff for proper discharge planning and financial assessments. Other duties as assigned. Maintains knowledge of Medicaid and county government programs, including the Medicaid Share of Cost process and bill tracking. Ensures proper written communication for all patient accounts presented for Finance Committee review. Works on pending information regarding financial assistance determination and seeks resolution within assigned time frames. Prepares, processes, and follows cases for patients requesting financial assistance on their hospital accounts. Serves as a hospital liaison for specialized departments, service providers, physician offices, government agencies, noninsured, and underinsured patients. Reviews daily, weekly, and monthly reports to determine if intervention is needed.

Knowledge, Skills, and Abilities:

• Ability to serve as hospital liaison for patient and family in absence of patient representative
• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature
• Ability to respond to ever-changing matrix of hospital needs and act accordingly
• Typing skills equal to 20 words per minute net
• Self-motivator and quick thinker
• Proficiency in performance of basic math functions, capability of communicating professionally and effectively in English, both verbally and in writing
• Microsoft Office Products (excel, word, outlook)
• Technical knowledge in the medical insurance billing field through at least 1-year experience, which may be obtained through professional training, college education, or on-the-job training
• Proficient computer skills and intermediate knowledge of internet use
• Good customer service skills
• Knowledge of medical terminology, Coding, CPT, and ICD9 coding

Education:

High School Grad or Equiv [Required]

Schedule/Location:

Onsite, Winter Park, FL, Monday-Thursday 830-5, Friday 730-4

Work Experience:

1+ years experience in a medical office setting and financial assistance knowledge [Required]

Licenses and Certifications:

• Certified Professional Coder (CPC) [Preferred]
• Radiation Oncology Certified Coder (ROCC) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$18.87 - $30.19

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse :https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.