Financial Coordinator

AdventHealth; Orlando (FL); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking a detail-oriented Patient Financial Services specialist to manage payment arrangements and ensure accurate billing for uninsured and underinsured patients.

The role collaborates with Pre-Access, Patient Access, Case Management, Insurance Reimbursement, and Rehab staff to optimize discharge planning and financial assessments, while staying compliant with Medicaid programs.

Qualifications

• High School diploma or equivalent required.
• 1+ years in a medical office setting with financial assistance knowledge.
• CPC or ROCC certification preferred.
• Knowledge of CPT and ICD9 coding.

Responsibilities

• Set payment arrangements with uninsured and underinsured patients.
• Ensure financial statements are scanned and accounts adjusted timely for audits.
• Review accounts proposed for transfer to collections and advise leadership.
• Coordinate with Pre-Access, Patient Access, and Insurance/Reimbursement teams.
• Assist with Medicaid and county programs and financial assistance determinations.

Skills

Hospital liaison

Confidentiality

English communication

Typing 20 wpm

Math skills

Microsoft Office

Medical billing knowledge

Customer service

Medical terminology knowledge

Education

High School diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

601 E Rollins St

City:

Orlando

State:

Florida

Postal Code:

32803

Job Description:

Sets payment arrangements with uninsured and/or underinsured patients and physicians' offices, scheduling payments as required. Ensures financial statements are scanned and patient accounts are adjusted accurately and timely for state audits. Reviews patient accounts proposed for transfer to a collection agency and makes recommendations to leadership. Understands and maintains current knowledge of various hospital contracts with service providers for specialty packages, foundations, programs, and funds. Conducts monthly and quarterly reconciliation with physician offices and processes refunds or collection of additional charges. Gathers required financial information by phone or direct interview, estimates procedure costs, and prepares contracts for patients. Works with Pre-Access, Patient Access, Case Management, Insurance Reimbursement, and Rehab staff for proper discharge planning and financial assessments. Other duties as assigned. Maintains knowledge of Medicaid and county government programs, including the Medicaid Share of Cost process and bill tracking. Ensures proper written communication for all patient accounts presented for Finance Committee review. Works on pending information regarding financial assistance determination and seeks resolution within assigned time frames. Prepares, processes, and follows cases for patients requesting financial assistance on their hospital accounts. Serves as a hospital liaison for specialized departments, service providers, physician offices, government agencies, noninsured, and underinsured patients. Reviews daily, weekly, and monthly reports to determine if intervention is needed.

Knowledge, Skills, and Abilities:

• Ability to serve as hospital liaison for patient and family in absence of patient representative

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature

• Ability to respond to ever-changing matrix of hospital needs and act accordingly

• Typing skills equal to 20 words per minute net

• Self-motivator and quick thinker

• Proficiency in performance of basic math functions, capability of communicating professionally and effectively in English, both verbally and in writing

• Microsoft Office Products (excel, word, outlook)

• Technical knowledge in the medical insurance billing field through at least 1-year experience, which may be obtained through professional training, college education, or on-the-job training

• Proficient computer skills and intermediate knowledge of internet use

• Good customer service skills

• Knowledge of medical terminology, Coding, CPT, and ICD9 coding

Education:

• High School Grad or Equiv [Required]

Schedule/Location:

Onsite, Orlando, Monday-Thursday 830-5, Friday 730-4

Work Experience:

• 1+ years experience in a medical office setting and financial assistance knowledge [Required]

Licenses and Certifications:

• Certified Professional Coder (CPC) [Preferred]

• Radiation Oncology Certified Coder (ROCC) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$18.87 - $30.19

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse :

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Corporate

Schedule: Full time

Shift: Day

Req ID:

153467489