Financial Coordinator

Ivy Fertility-Northern California Fertility Medical Center; Sacramento (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ivy Fertility - Northern California Fertility Medical Center in Sacramento is seeking a full-time Financial Coordinator to help patients navigate treatment costs, insurance benefits, and cycle fees. You will discuss diagnoses, medications, and planned procedures with patients and staff.

The role includes auditing cycle charges, obtaining authorizations, posting fees, and providing backup support to front desk teams. A strong background in managed care and clear communication are essential.

Qualifications

• Minimum three years of managed care experience in a health care organization.
• Knowledge of clinic policies, health care insurance practices, billing/insurance/coding, medical terminology.
• Ability to discuss costs clearly with patients and work with physicians and staff.

Responsibilities

• Meet with patients to discuss costs for medical plans, tests, medications, and cycle fees.
• Calculate patient financial responsibility considering insurance benefits and discounts.
• Obtain approvals, discuss fee due dates for IUI/IVF cycles, and complete follow-up letters.
• Perform post-cycle audits, submit refunds, and notify patients of past due balances.
• Assist Billing and Insurance Coordinators with financial and insurance issues and update flowsheets.
• Ensure website reflects up-to-date information and provide front-office backup when needed.

Skills

Verbal communication

Written communication

Team collaboration

Problem solving

Financial counseling

Education

High school diploma

Bachelor's degree in health or business administration

Job description

At Northern California Fertility Medical Center, we're committed to delivering compassionate, patient-focused fertility care, and that includes supporting patients through every step of their financial journey. We're looking for a full-time Financial Coordinator to join our team in Sacramento.Position SummaryAssists patients and staff in understanding the financial aspects of treatment cycles and services at NCFMCServes as a resource for treatment cost information for patients, staff, and physiciansPerforms treatment cycle audit processesResponsibilitiesMeet with patients to discuss costs associated with the medical plan of care, including diagnostic testing, medications, and cycle feesCalculate patient financial responsibility, factoring in insurance benefits and approved discountsObtain authorizations and discuss cycle fee due dates with patients for IUI and IVF cyclesComplete patient follow-up letters summarizing treatment plan feesPerform post-cycle audits on all insurance and third-party cycles to confirm services have been posted and paid, and submit patient refund requests as neededNotify patients of past due cycle feesNotify patients of account balances following a cancelled cycle, after posting for services renderedAssist Billing and Insurance Coordinators with financial and insurance-related issuesUpdate financial flowsheets with cycle fee informationEnsure the NCFMC website reflects up to date informationProvide backup support to the front office as neededComplete IUI tasks assigned by medical staff, including required authorizations and posting patient feesOther duties as assignedQualificationsMinimum three years of managed care experience in a health care organization, OB/Gyn background preferredHigh school diploma required; bachelor's degree in health or business administration preferredKnowledge of clinic policies and procedures, health care insurance practices and compliance, billing/insurance/coding requirements, medical terminology, and general computer systems and applicationsSkilled in gathering and reporting authorization and claim information, troubleshooting cycle financial problems, and written and verbal communication with patientsAbility to work effectively with physicians, medical staff, and patientsAbility to identify and analyze potential cycle payment problemsWorking understanding of fertility procedures and CPT codes used in an OB/Gyn environment, with the ability to communicate coverage and cost clearly to patientsAbility to review medical documents for accuracy and completenessStrong verbal and written communication skillsIvy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.