Front Office Assistant

Ivy Fertility-Dallas IVF; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Ivy Fertility in Dallas invites applications for a Front Office Assistant and scheduler. You will handle patient intake, scheduling, and front-desk duties in a fast-paced fertility clinic, ensuring accurate records and courteous service.

The role requires meticulous organization, strong communication, and knowledge of medical terminology. You will balance time-sensitive tasks, maintain confidentiality, and support billing and insurance processes in a full-time, on-site capacity with rotating

Qualifications

• High school diploma or equivalent required.
• Dependable with reliable transportation.
• Strong communication and customer service skills.
• Proficient with computers, Excel and Word; HIPAA knowledge.
• Ability to schedule and manage patient appointments.

Responsibilities

• Answer and screen telephone calls courteously.
• Schedule patient appointments and procedures per policies.
• Collect demographic and insurance information and verify benefits.
• Check patients in/out and handle co-pays and balances.
• Prepare and maintain patient charts and data entry (ICD-10, CPT).
• Maintain confidentiality and organize front office operations.

Skills

Phone systems proficiency

Strong organizational skills

Attention to detail

Multitasking in fast-paced environment

Excellent communication skills

Knowledge of medical terminology

HIPAA familiarity

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

At Dallas IVF, we are dedicated to providing exceptional, patient-centered fertility care with compassion, innovation, and integrity. Our team of skilled professionals works in a collaborative, fast-paced environment where every role directly contributes to helping individuals and families achieve their dreams. We value expertise, teamwork, and a commitment to the highest standards in patient care. If you’re looking to make a meaningful impact while advancing your career in a supportive and forward-thinking organization, we invite you to join us.Job description:We are seeking a highly organized and detail-oriented individual to join our team as a Front Office Assistant and scheduler at our Dallas location. In this position you will be responsible for various clinical and administrative responsibilities while ensuring efficient and professional customer service to our patients. This role is full time, Monday- Friday from 7:30am-4:30pm with rotating weekends at our Frisco location.Major Responsibilities/Tasks:Answer and screens telephone calls in a courteous mannerSchedule patient appointments and procedures according to established policies and proceduresComfort in speaking to patients regarding reproductive medicineObtain accurate demographic and insurance information from patients and discuss with themChecking patients in and out of the clinic which may include explanation of benefits, collection of time-of-service co-payments, unpaid balances and complete patient intake paperworkProcess and post charges dailyVerify account balances for accuracy and provide information to patients regarding unpaid balances.Prior authorization for surgical procedures and treatmentCreating and updating patient chartsDocument records in appropriate sections of patient charts and keeps patient charts in proper orderPrepare patient charts in advance and complete patient charts when finalData entry of office visits, consults and surgery including ICD-10 and CPT codingMaintain files and records in a confidential mannerMaintain organization and efficiency of front officeMaintain patient confidentialityPerform other related duties as requested or assignedQualifications:High school diploma or equivalent requiredDependableReliable TransportationProficient in using phone systems and other office equipmentStrong knowledge of Computer and Software Systems and functions, proficient in Microsoft Excel and WordKnowledge of medical terminology and insurance practicesMust have clear, customer oriented, professional communication/phone skillsExcellent organizational skills with the ability to prioritize tasks effectivelyStrong attention to detail and accuracy in all work performedAbility to multitask in a fast-paced environment while maintaining professionalismPrevious experience in a medical office setting requiredKnowledge of basic arithmetic to make calculations, balance and reconcile payments processed, and complete data entry to document patient financial accountsknowledge of HIPAA LawIf you are a highly motivated individual with exceptional organizational skills and a passion for providing excellent customer service, we encourage you to apply! Join our team and contribute to our mission of delivering exceptional service to our clients.Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.