Financial Concierge & Branch Support Specialist

Hanscom Federal Credit Union; Littleton (MA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Student Loan Paydown

Paid Time Off

Job summary

Hanscom Federal Credit Union in Littleton, MA, is seeking a Financial Representative & Concierge to deliver high-quality member and visitor service on-site. You will handle clerical tasks, account transactions, and ATM duties, while supporting branch goals and compliance.

A High School diploma is required; MA Notary Public registration is preferred and may be obtained during employment. The role offers competitive hourly pay and a comprehensive benefits package.

Qualifications

• At least one year of similar or related experience.

Responsibilities

• Provide high-quality member and visitor service; greet members, vendors, and guests, respond to inquiries, maintain visitor logs, and issue visitor passes and fobs.
• Perform clerical and administrative duties, including processing mail and packages and maintaining assigned records, files, and reports.
• Perform account maintenance, check printing, account closings, payment postings, and other authorized transactions; provide backup branch support, including opening memberships, processing deposits, and scanning checks.
• Serve as branch ATM custodian, including cash replenishment, balancing, and coordinating technical support.
• Comply with company policies and procedures and applicable legal and regulatory requirements.
• Meet assigned sales goals by identifying referral opportunities and referring members to Financial Wellness Coaches.
• Complete and maintain required Financial Wellness certification.

Skills

Customer service

Clerical duties

Account maintenance

ATM operations

Sales/referrals

Financial Wellness certification

Education

High school diploma

Massachusetts Notary Public

Job description

Hanscom Federal Credit Union in Littleton, MA, is seeking a Financial Representative & Concierge to deliver high-quality member and visitor service on-site. You will handle clerical tasks, account transactions, and ATM duties, while supporting branch goals and compliance.

A High School diploma is required; MA Notary Public registration is preferred and may be obtained during employment. The role offers competitive hourly pay and a comprehensive benefits package.