Financial Clearance Call Center Rep-Hybrid

Mayo Clinic; Rochester (MN); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Mayo Clinic seeks a Financial Counselor to assist patients with financial clearance before, during, or after treatment. You will update insurance, demographic data in Epic and explain options to cover co-pays, deductibles, and co-insurance.

You may assist with Medicaid, Third-Party eligibility, and Charity Care applications, set up payment plans, and collect self-pay balances while upholding quality and productivity standards.

Job description

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs.

The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period. This position is responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment. Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance. In addition, the counselors may assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing. Responsible for establishing payment plans and collecting true self-pay and self-pay residual balances as necessary. Responsible for assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.