Financial Center Teller: Service, Solutions & Digital

Hancock Whitney Corp.; Baton Rouge (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

Hancock Whitney Corp. in Baton Rouge seeks a frontline Teller to deliver exceptional client interactions with accuracy and speed. You will handle deposits, withdrawals, loan payments, and various transactions while promoting digital banking solutions.

Requirements include a High School diploma or GED and at least 6 months of cash-handling or teller experience; sales/referral experience is preferred. You will support lobby operations and risk and compliance duties as part of a dynamic financial

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Handle client transactions including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, in-person and via outbound calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, supervisory overrides, and maintaining balancing standards.
• Uphold risk management, compliance, security standards, and professionalism in appearance and conduct.
• Manage lobby traffic and perform research or special projects as assigned.

Skills

Cash handling

Sales/referrals

Customer service

Education

High school diploma or GED

Job description

Hancock Whitney Corp. in Baton Rouge seeks a frontline Teller to deliver exceptional client interactions with accuracy and speed. You will handle deposits, withdrawals, loan payments, and various transactions while promoting digital banking solutions.

Requirements include a High School diploma or GED and at least 6 months of cash-handling or teller experience; sales/referral experience is preferred. You will support lobby operations and risk and compliance duties as part of a dynamic financial