Financial Center Service Representative

Spencer Savings Bank; Saddle Brook (NJ); On-site; USD 34,000 - 43,000; Full time

Job summary

Spencer Savings Bank in Saddle Brook, NJ is seeking a Full Time Teller to process a variety of transactions with accuracy and a focus on delivering an exceptional customer experience. The role involves handling deposits, withdrawals, loan payments, and issuing cashier’s checks while maintaining a balanced cash drawer and accurate daily paperwork.

You will engage clients during transactions to identify financial needs and refer them to the bank's platforms for fulfillment, while upholding bank

Qualifications

• Must handle cash accurately and balance cash drawer daily.
• Provide exceptional customer service during transactions.
• Maintain accuracy in daily paperwork and compliance tasks.

Responsibilities

• Operate teller window to process deposits, withdrawals, payments, and cashier’s checks.
• Engage customers during transactions to identify needs and refer to banking platforms.
• Balance cash drawer and complete end-of-day proofs with supervision.
• Maintain compliance with bank policies and regulations.
• Support branch events and community outreach when needed.

Skills

Cash handling

Customer service

Attention to detail

Communication skills

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time TELLER SaddleBrook I, Saddle Brook, NJ, US

3 days ago Requisition ID: 1675

Salary Range: $34,431.00 To $43,039.00 Annually

BASIC FUNCTION

Financial Center Service Representative (FCSR) is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments. This position is responsible for managing and balancing a cash drawer and preparing daily paperwork according to branch procedures. The FCSR is responsible for engaging clients during their transaction to identify any customer needs and refer them over to the platform for fulfillment. The FCSR is responsible for providing an extraordinary customer experience by executing Spencer’s customer service behaviors with every client interaction. They also assist the Assistant Financial Center Manager with teller line and end of day proof functions. Works under general supervision.

MAJOR RESPONSIBILITIES

• Operates a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash and cashier’s checks
• Responsible for providing a consistent extraordinary client experience by executing on Spencer’s customer service behaviors
• Researches and resolves all transaction errors that occur and engages management support when needed
• Executes the internal sales process by engaging the customer in conversation during the customer transaction to identify needs and refers them to the platform
• Operates within the confines of the bank’s compliance and operational policy and procedures
• Diligently completes all necessary paperwork such as CTRs, SARs etc… accurately and in a timely manner
• Assists Assistant Financial Center Manager with end-of-day branch proof tasks including ATM and Vault
• Participates in internal and external branch events as well as local community events
• Must be able to work a flexible hourly schedule as requested
• May be asked to travel & work at other branches in the network
• Presents a professional image
• Provides access to safe deposit boxes
• Opens and/or closes branch with management
• Perform other duties as required

JOB REQUIREMENTS

Education:

High school diploma or GED

Experience:

• 6 months - 2 years in a retail sales/service environment preferred