Financial Center Leader: Drive Growth & Service Excellence

Hancock Whitney Corp.; Saraland (AL); On-site; USD 70,000 - 120,000; Full time

Job summary

Hancock Whitney Corp. in Alabama seeks an experienced Banking Center Leader to hire, train, and develop associates, set strategic objectives, and drive client-focused performance across one or more financial centers.

The role emphasizes coaching, succession planning, and delivering exceptional service to clients in a community banking environment. The position also drives center sales, manages relationships up to $1M in annual revenue, leads outreach activities, and promotes digital channels to

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Minimum of 2 years Banking/Financial Services experience required.
• Minimum of 1 year previous success in sales as an individual contributor or manager required.
• 1 year in supervisory/management experience preferred.
• Excellent communication, client service, and interpersonal skills.
• Strong analytical skills, including P&L and financial statement interpretation.
• Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment.
• Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings.

Responsibilities

• Hire, train, develop, and motivate associates across one or more financial centers, fostering a high-performing, client-focused team.
• Conduct performance reviews, provide coaching and counseling, and build succession-ready talent.
• Promote a culture of service excellence and consistently deliver an exceptional Client experience.
• Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management.
• Drive financial center sales and service performance using a consultative approach and strategic sales planning.
• Oversee management of existing client relationships and the development of new consumer and small business relationships (up to $1M annual revenue).
• Lead external outreach initiatives, including calls, in-person meetings, seminars, and events, to expand client base and deepen relationships.
• Promote and implement digital and self-service channels to enhance client convenience and engagement.
• Ensure financial centers operate efficiently and comply with all bank policies, procedures, and regulatory requirements.
• Lead staffing, scheduling, and operational planning to meet changing business and client needs.
• Uphold the bank’s risk management culture, including fraud mitigation, loss prevention, and regulatory compliance.
• Analyze branch P&L, financial performance, and operational metrics to identify opportunities for improvement.

Skills

People management

Coaching

Client service

Strategic planning

Communication

Analytical skills

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Hancock Whitney Corp. in Alabama seeks an experienced Banking Center Leader to hire, train, and develop associates, set strategic objectives, and drive client-focused performance across one or more financial centers.

The role emphasizes coaching, succession planning, and delivering exceptional service to clients in a community banking environment. The position also drives center sales, manages relationships up to $1M in annual revenue, leads outreach activities, and promotes digital channels to