Financial Center Leader — Growth & Service

Five-Star-Credit-Union; Dothan (AL); On-site; USD 66,000 - 83,000; Full time

Job summary

Five Star Credit Union in Dothan, AL seeks a Financial Center Manager to direct service center operations, lead a team, and drive growth in deposits and member service. The role reports to the Market Director of Retail Financial Centers and emphasizes core values, efficiency, and regulatory compliance.

The manager oversees staff schedules, training, and performance, ensuring high-quality service and accurate cash handling while supporting strategic goals and community engagement.

Qualifications

• Education: High school graduate or equivalent.
• Additional college coursework in business or finance preferred.
• Valid driver’s license.
• Thorough knowledge of Credit Union products and services.
• Experience: Five or more years in a financial institution with supervisory experience preferred.

Responsibilities

• Direct and administer the operational sales and service efforts of the service center.
• Lead staff development and coaching to meet growth goals.
• Ensure service standards and branch brand compliance.
• Oversee cash handling, security, and daily balancing of transactions.
• Collaborate with Market Director to grow branch deposit market share.

Skills

Leadership

Sales coaching

Customer service

Communication

Supervisory skills

Education

High school diploma or equivalent

College coursework in business/finance preferred

Job description

Five Star Credit Union in Dothan, AL seeks a Financial Center Manager to direct service center operations, lead a team, and drive growth in deposits and member service. The role reports to the Market Director of Retail Financial Centers and emphasizes core values, efficiency, and regulatory compliance.

The manager oversees staff schedules, training, and performance, ensuring high-quality service and accurate cash handling while supporting strategic goals and community engagement.