Financial Center Leader: Drive Sales & Service Excellence

Northwest Bank

Bloomington (IN)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Northwest Bank is seeking a Financial Center Manager in Bloomington to oversee daily operations and drive growth, service excellence, and staff development. You will lead a team, coach performance, and ensure sound risk controls while delivering exceptional customer experiences.

The role emphasizes achieving sales goals, maintaining compliance with regulations, and fostering community engagement within the financial center.

Qualifications

High School Diploma or equivalent preferred.
2–3 years Banking and/or retail experience.
2–3 years Sales leadership experience.
2–3 years Management experience.

Responsibilities

Develop and implement strategies to meet or exceed sales targets for banking products and services.
Lead by example with active sales activities and coach staff to achieve goals.
Ensure operational soundness, including cash management and regulatory compliance.
Uphold Northwest Bank culture with prompt, courteous customer interactions.
Provide guidance, coaching, and mentorship to staff; conduct performance evaluations.
Adhere to policies, procedures, and regulatory requirements; protect customer information.
Represent Northwest Bank in the local community through CRA and events.
Navigate department tools and technology to maximize efficiency.