Financial Center Leader: Client Experience & Team Growth

Bank of America; Baltimore (MD); On-site; USD 75,000 - 125,000; Full time

Job summary

Bank of America seeks a Financial Center Manager to lead the center and its team, instilling a client-centric culture and risk awareness while driving day-to-day operational excellence.

The role prioritizes talent development, performance coaching, and accountability for business results, with a strong emphasis on collaboration and in-office engagement to support clients and teammates.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Strong work ethic with a client-centric approach and focus on results.
• Ability to learn new information and adapt to technology platforms.
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Must be able to work weekends and/or extended hours as required.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.
• Leads and encourages risk identification, escalation and resolution.

Skills

Leadership

Coaching

Customer focus

Time management

Problem solving

Communication

Prioritization

Team building

Strategic thinking

Education

High School Diploma / GED

Job description

Bank of America seeks a Financial Center Manager to lead the center and its team, instilling a client-centric culture and risk awareness while driving day-to-day operational excellence.

The role prioritizes talent development, performance coaching, and accountability for business results, with a strong emphasis on collaboration and in-office engagement to support clients and teammates.