Financial and Customer Support Technician

Minnesota Department of Employment and Economic Development; Saint Paul (MN); Hybrid; USD 48,000 - 60,000; Full time

Job summary

The Minnesota Department of Employment and Economic Development seeks a Financial and Customer Support Technician in the Vocational Rehabilitation Services division. Based in Apple Valley, you will process financial documents, manage purchase orders, and support counselors with fiscal coordination for participants’ employment plans.

The role requires travel within Minnesota up to five days a week and weekly statewide meetings; telework eligibility is available, with tools provided to succeed in

Qualifications

• Experience in customer service delivering prompt, accurate information.
• Ability to identify customer needs and ensure satisfaction.
• Strong math skills to compute totals, averages, percentages.
• Data entry skills to read documents and enter into databases.
• Familiarity with MS Office and data entry systems.

Responsibilities

• Process financial documents and purchase orders per procedures.
• Provide fiscal support for vocational counselors and staff.
• Coordinate purchasing of goods and services for participant plans.
• Travel within Minnesota up to five days a week.
• Attend statewide meetings and trainings as needed.

Skills

Customer service

Data entry

Math

Accounting

Driver's license

Tools

Microsoft Office

Job description

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. This position works in DEED’s Vocational Rehabilitation Services (VRS) division, which empowers Minnesotans with disabilities to achieve their goals for competitive, integrated employment and career development. You’ll be part of, and contribute to, a lively and energetic team with a positive internal culture that ensures this isn’t just a job – but a career. Together the VRS team makes an impact and creates possibilities that make a real and lasting difference in the lives of people with disabilities. Share your passion for this work and join the VRS team!

The Financial and Customer Support Technician position specializes in fiscal knowledge/skills and includes processing numerous financial documents, following purchasing procedures, paying of purchase orders, and authorizations. This position requires attention to detail and accuracy as it supports the participant’s employment plan by coordinating the purchasing of goods and services. Additionally, this position provides fiscal support for vocational counselors and other staff on the team including referral information for other required services for participants or potential participants.

This position will be based out of the Apple Valley office. Travel is required within the service area to assist participants with services (e.g., purchasing of goods at local vendors) up to five (5) days per week.

This position requires weekly statewide travel to attend meetings with current and potential community partners, regional meetings, to conduct on-site visits, and to attend staff trainings and meetings. Occasional travel is necessary to attend meetings or trainings in other areas of the state.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

• Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence
• Knowledge of customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction
• Skill in math sufficient to calculate totals, averages, and percentages of numbers and/or data
• Skill in data entry sufficient to read source documents and enter data in specific databases or tracking systems
• Knowledge of data entry procedures and systems, such as Microsoft Office or similar data entry systems
• Skill in accounting sufficient to review, analyze and verify financial records, calculate monthly fees, and prepare financial summaries and reports
• Incumbent must maintain valid driver’s license and insurance OR have other reliable transportation

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

Based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.