Medical Services Clinic Coordinator - State Program Administrator Sr / Full-time, Day Shift

Minnesota Direct Care and Treatment; Minneapolis (MN); On-site; USD 60,000 - 88,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and sick leave

12 holidays each year

Pension plan

Job summary

The Medical Services Clinic Coordinator at Minnesota Department of Veterans Affairs oversees operational leadership and administrative workflows for the MN Veterans Home Provider/Medical Services Clinic. It ensures timely, high‑quality primary care across eight homes while managing credentialing, visits, scheduling, telehealth, contracts, and workflow improvements.

This role requires knowledge of clinic operations, third‑party enrollment, billing, EHR workflows, and regulatory compliance with

Qualifications

• Two years coordinating clinical medical services in provider clinic settings.
• Experience with revenue cycles/billing in a clinic or long-term care setting.
• Knowledge of credentialing, Medicare and reimbursement regulations.
• Ability to travel to all Minnesota Veteran Home locations.
• Strong communication and collaboration across departments.

Responsibilities

• Provide operational leadership and administrative oversight for the MN Veterans Home Provider/Medical Services Clinic.
• Credentialing, regulatory visit management, provider scheduling, and telehealth operations.
• Contract oversight and clinic workflow optimization to ensure timely, high‑quality care.
• Coordinate with facility leadership and external partners to support resident-centered care.

Skills

Billing oversight

Credentialing

CMS regulations

Travel readiness

Communication skills

Education

Bachelor's degree or substitute experience

Job description

• Work Shift/Work Hours: Day Shift / 8:00 am - 4:30 pm

Working Title: Medical Services Clinic Coordinator

Job Class: State Program Administrator Senior

Agency: Minnesota Department of Veterans Affairs

• Job ID: 96872
• Location: Various (This position will be working out of one of the eight Minnesota Veterans Homes, Bemidji, Fergus Falls, Hastings, Luverne, Minneapolis, Montevideo, Preston or Silver Bay, as agreed upon by the agency and incumbent.)
• Telework Eligible: Yes - Please note this position is telework eligible and required to work in-person for at least 50% of scheduled workdays each month.
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/10/2026
• Closing Date: 09/30/2026
• Hiring Agency/Seniority Unit: Veterans Affairs Dept / Veterans Affairs-MAPE
• Division/Unit: Department of Veterans Affairs / Veterans Health Care Admin
• Work Shift/Work Hours: Day Shift / 8:00 am - 4:30 pm
• Days of Work: Monday - Friday
• Travel Required: Yes - Up to 25% of the time - The incumbent will travel to all Minnesota Veterans Homes as business needs require and overnight travel may be needed.
• Salary Range: $28.75 - $42.16 / hourly; $60,030 - $88,030 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Medical Services Clinic Coordinator provides operational leadership and administrative oversight for the MN Veterans Home Provider/Medical Services Clinic. The Provider/Medical Services Clinic provides primary care services, with plans for expansion to other specialty services such as behavioral health/psychiatry. This role ensures that all operations, provider activities, and administrative workflows function efficiently, safely, and in compliance with state, federal, and VA regulatory standards.

This position is responsible for credentialing, regulatory visit management, provider scheduling, telehealth operations, contract oversight, and clinic workflow optimization, ensuring that all Veterans receive timely, high-quality primary care services across all MN Veterans Homes.

This position requires a strong understanding of clinic operations, provider onboarding, third party insurance enrollment/credentialing/billing, EHR workflows, revenue cycle fundamentals, and long‑term care regulatory requirements. The position will serve as the central operational hub connecting providers, facility leadership, Healthcare Central Office, and external partners to support a high‑performance, compliant, and resident‑centered provider clinic.

Please see a message from Minnesota Department of Veterans Affairs Commissioner, Brad Lindsay. Select Link

To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below, and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Minimum Qualifications

• Two (2) years of experience coordinating clinical medical services in provider clinic settings which demonstrates experience in the following:
  • Oversight of revenue cycles/billing and management
  • In a clinic, long term care or provider services setting
• Knowledge of credentialing, Medicare and healthcare reimbursement regulations / systems.
• Knowledge of compliance tracking and policy implementation.
• Ability to travel to all Minnesota Veteran Home locations.
• Strong communication skills and human relation skills sufficient to coordinate clinical medical services with other departments as well as to work cooperatively with various work groups in resolving resident care issues and overall clinical programming.

Note: A bachelor's degree in healthcare administration, nursing, business administration or a closely related field may substitute one year of experience.

Preferred Qualifications

• A bachelor's degree in Healthcare Administration, Nursing, Business Administration or related field.
• Experience in clinical operations, provider practice management or long-term care administration.
• Experience in patient enrollment, billing workflow and documentation compliance.
• Experience in continuous improvement approached such as Six Sigma, Results Based Accountability, Agile or similar.
• Experience in Centers for Medicare & Medicaid Services (CMS) regulatory compliance.
• Knowledge of contracting and procurement rules, contract structures.
• Experience facilitating interdisciplinary teams.

Additional Requirements

• A Minnesota Department of Human Services (DHS) background check will be conducted on all finalists for this position. Finalist must pass the DHS background check.
• A Tuberculosis (Mantoux) screening (or chest x-ray) is required prior to employment.
• Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s). Knowledge of contracting and procurement rules, contract structures.
• Finalists may be required to pass a driver's license check.

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

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