Financial Aid & Veterans Services Coordinator (SSPC II) #2702

State of South Carolina; Charleston (SC); On-site; USD 43,000 - 56,000; Full time

Job summary

State of South Carolina seeks a Financial Aid & Veterans Services Coordinator to support prospective and current students with enrollment, financial aid, and planning. You will collaborate with Student Services, Academic Affairs, and Finance & Administration to promote enrollment and student success through personalized guidance.

The role emphasizes exceptional customer service, data accuracy, and timely processing of forms, while assisting with dual enrollment planning and transfer

Qualifications

• Bachelor's degree required.
• Experience in student services programs.
• Knowledge of financial aid programs and enrollment processes.
• Experience using student information systems and Microsoft Office applications.

Responsibilities

• Provide proactive, accurate, and responsive customer service through in-person, phone, email, and virtual interactions.
• Counsel and assist students with onboarding, academic planning, registration, financial aid, and other student services.
• Process documents, maintain student records, and assist with data entry and updates.
• Serve as a resource for financial aid and veterans' benefits information and assist in understanding resources.
• Coordinate across departments to facilitate financial aid processing and enrollment requirements.
• Gather and interpret documentation to ensure accurate records and timely processing.
• Assist dual enrollment students with planning and transfer opportunities; provide advising sessions.
• Support committees and events; recommend improvements to student services and operations.
• Perform additional duties as assigned.

Skills

Analytical skills

Problem-solving

Organizational skills

Time management

Written and verbal communication

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Student information systems

Integrated databases

Job description

Job Responsibilities

The Financial Aid & Veterans Services Coordinator provides comprehensive support to prospective, incoming, and current students related to enrollment, financial aid, academic planning, and student success. This position works collaboratively across Student Services, Academic Affairs, and Finance & Administration to assist students in navigating the college experience and achieving their educational and career goals. The coordinator plays a key role in promoting enrollment, retention, and student satisfaction through exceptional customer service and individualized support.

Key Responsibilities Include

• Provide proactive, accurate, and responsive customer service through in-person, phone, email, and virtual interactions. Counsel and assist prospective, incoming, returning, and continuing students with onboarding, academic planning, registration, financial aid, payment options, and other student services.
• Support admissions, testing, financial aid, veterans services, and registrar functions by processing student documents, completing data entry, maintaining student records, scheduling placement exams, and assisting with student information updates.
• Serve as a resource for students seeking financial aid and Veterans' educational benefits information. Review documents for completeness, request additional information when necessary, and assist students in understanding available resources and funding options.
• Act as a liaison between students, college departments, and external agencies to facilitate financial aid processing, benefits eligibility, enrollment requirements, and student success initiatives.
• Gather, review, and interpret documentation to ensure accurate student records, eligibility determinations, and timely processing of forms and transactions. Utilize student information systems and related technologies to maintain records and support student planning efforts.
• Assist dual enrollment students with college financial planning, South Carolina student aid opportunities, transfer planning, and post-high school enrollment preparation. Provide individual advising sessions for high school juniors and seniors.
• Participate in college committees, initiatives, outreach efforts, recruitment activities, and special events. Recommend process improvements and support continuous enhancement of student services and operational effectiveness.
• Perform other duties as assigned.

Minimum And Additional Requirements

This position requires a bachelor's degree and experience in student services programs.

Preferred Qualifications

• Bachelor's degree and two (2) years of experience in student services programs is preferred.
• Experience in financial aid, admissions, enrollment management, veteran's services, academic advising, registration, or related student services functions.
• Knowledge of financial aid programs, student eligibility requirements, enrollment processes, and higher education student support services.
• Experience using student information systems, integrated databases, and Microsoft Office applications.
• Strong analytical, problem-solving, organizational, and time management skills.
• Excellent written, verbal, interpersonal, and customer service skills with the ability to communicate effectively with diverse populations.
• Ability to work independently, exercise sound judgment, maintain confidentiality, and manage multiple priorities in a fast-paced environment.
• Demonstrated ability to collaborate effectively across departments and provide student-centered support services

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.