Financial Aid Systems Analyst

Florida State University; Tallahassee (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Florida State University’s Office of Financial Aid seeks a knowledgeable professional to support and optimize financial aid operations and technology-enabled processes. The role collaborates with ITS and campus partners to ensure compliant, efficient data handling and reporting.

The position requires a Bachelor’s degree with two years of experience (or a high school diploma with six years), and offers a comprehensive university benefits package.

Qualifications

• A Bachelor's degree and two years of experience.
• A high school diploma or equivalent and six years of experience.
• Combination of post high school education and experience equal to six years.

Responsibilities

• Analyze and support financial aid processes and technology needs across the division.
• Collaborate with Admissions, Registrar, Financial Aid, and IT to meet operational and reporting requirements.
• Develop and test technology solutions, document processes, and assist in security reviews.
• Advise students and families on Financial Aid policies and procedures.
• Create reports and data analyses to support decision making and budgeting.
• Support training for Financial Aid staff and related offices on portals and systems.
• Monitor and improve electronic information services and data processing for Financial Aid.

Education

Bachelor's degree

High school diploma or equivalent

Job description

• The Division of Enrollment Management is comprised of four distinct units: Office of Admissions, Office of the University Registrar, Office of Financial Aid, and Technology Operations. Enrollment Management’s integrated services provide distinctive support throughout the students’ development and progression in their academic experience – from recruitment through commencement. Through collaboration, communication, and commitment, all units within Enrollment Management achieve the highest level of student-centered service to current and prospective students and families as well as to campus partners across the University.
• The Technology Operations Unit within Enrollment Management provides technology support, technology-based solutions, systems configuration, identity and data management, and analysis across the division. The unit works closely with subject matter experts in Admissions, Registrar, and Financial Aid to meet the operational and reporting needs of various stockholders across campus.
• Analyzes and monitors new and evolving technologies to improve business processes; assesses business processes and makes recommendations to improve and enhance the same through the implementation of technology solutions; documents business processes, conducts testing and training of staff; addresses informational needs, assists in the development of functional specifications and collaborates with the Senior Assistant Director to ensure adequate testing of processes and troubleshoot issues; documents system security processes and assists in conducting regular security reviews and makes recommendations for functional enhancements.
• Leads the evaluation, testing, troubleshooting and deployment of changes to functional operations. Analyzes, evaluates and determines financial aid awarded to students; performs business functions for all sections in the Office of Financial Aid. Conducts detailed analysis and works with systems group to develop enhancements as needed to ensure compliance with Federal, State and Institutional policy.
• Serves as liaison with ITS and other campus stakeholders in the implementation and training of new technologies that are being implemented in the university, some of these technologies include but not are not limited to CRM, Document Management and a seamless workflow system; assists in identifying the needs of the office as related to the systematic processing of federal, state and institutional data for the awarding of aid to students. Makes recommendation to integrate and implement a friendly consumer service process. Collects and analyzes system data for the department.
• Responsible for research and interpretation of federal, state and institutional regulations relating to student financial aid by formulating, developing and revising policies and procedures to ensure compliance as well as compatibility with federal, state and institution regulations. Counsels and advises students, parents and public on Financial Aid. Creates custom reports based on functional needs, provides operational data for decision making, and designs solutions to provide data in the appropriate format as required, trains users in technical processes related to financial aid processing. This position will also assist with quality assurance checks, special projects and surveys.
• Monitors the electronic information services for the Office of Financial Aid. Assists in designing and developing training for Financial Aid staff and related offices regarding computer-based informational portal and financial aid systems processing. Analyzes system security, collects and produces reports of data. Develops analytical s capabilities for the Office of Financial Aid to assist senior management with decision making on processes such as packaging and fund allocations.

Department

Office of Financial Aid

Responsibilities

• The Division of Enrollment Management is comprised of four distinct units: Office of Admissions, Office of the University Registrar, Office of Financial Aid, and Technology Operations. Enrollment Management’s integrated services provide distinctive support throughout the students’ development and progression in their academic experience – from recruitment through commencement. Through collaboration, communication, and commitment, all units within Enrollment Management achieve the highest level of student-centered service to current and prospective students and families as well as to campus partners across the University.
• The Technology Operations Unit within Enrollment Management provides technology support, technology-based solutions, systems configuration, identity and data management, and analysis across the division. The unit works closely with subject matter experts in Admissions, Registrar, and Financial Aid to meet the operational and reporting needs of various stockholders across campus.
• Analyzes and monitors new and evolving technologies to improve business processes; assesses business processes and makes recommendations to improve and enhance the same through the implementation of technology solutions; documents business processes, conducts testing and training of staff; addresses informational needs, assists in the development of functional specifications and collaborates with the Senior Assistant Director to ensure adequate testing of processes and troubleshoot issues; documents system security processes and assists in conducting regular security reviews and makes recommendations for functional enhancements.
• Leads the evaluation, testing, troubleshooting and deployment of changes to functional operations. Analyzes, evaluates and determines financial aid awarded to students; performs business functions for all sections in the Office of Financial Aid. Conducts detailed analysis and works with systems group to develop enhancements as needed to ensure compliance with Federal, State and Institutional policy.
• Serves as liaison with ITS and other campus stakeholders in the implementation and training of new technologies that are being implemented in the university, some of these technologies include but not are not limited to CRM, Document Management and a seamless workflow system; assists in identifying the needs of the office as related to the systematic processing of federal, state and institutional data for the awarding of aid to students. Makes recommendation to integrate and implement a friendly consumer service process. Collects and analyzes system data for the department.
• Responsible for research and interpretation of federal, state and institutional regulations relating to student financial aid by formulating, developing and revising policies and procedures to ensure compliance as well as compatibility with federal, state and institution regulations. Counsels and advises students, parents and public on Financial Aid. Creates custom reports based on functional needs, provides operational data for decision making, and designs solutions to provide data in the appropriate format as required, trains users in technical processes related to financial aid processing. This position will also assist with quality assurance checks, special projects and surveys.
• Monitors the electronic information services for the Office of Financial Aid. Assists in designing and developing training for Financial Aid staff and related offices regarding computer-based informational portal and financial aid systems processing. Analyzes system security, collects and produces reports of data. Develops analytical s capabilities for the Office of Financial Aid to assist senior management with decision making on processes such as packaging and fund allocations.

Qualifications

A Bachelor's degree and two years of experience; or a high school diploma or equivalent and six years of experience. (Note: a combination of post high school education and experience equal to six years.)

Preferred Qualifications

• A bachelor's degree and two years of experience in enrollment services.
• Ability to multi-task within a fast-paced work environment.
• Experience implementing and/or supporting a new initiatives (policy, technology, procedure, etc.).
• Experience with interactive visualization software.
• Strong organizational, analytical, and communication skills desired.
• Previous experience and comfort working with a variety of computer software applications, databases, and student information systems (PeopleSoft).
• Ability to manage multiple projects and responsibilities at the same time.
• Prior experience analyzing data to create reports, to identify trends and to make decisions

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses.

Anticipated Salary Range

$50,000, commensurate with education and experience.

FSU Total Rewards

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Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.