Financial Aid Specialist: Empower Student Success

New Mexico Junior College; Hobbs (NM); On-site; USD 36,000 - 60,000; Full time

Job summary

New Mexico Junior College seeks a Financial Aid Specialist to review and process financial aid applications, verify documents, and determine student eligibility for loans, grants, scholarships, and work-study programs. You will ensure compliant, timely financial aid services that support student enrollment and success.

Under supervision, you will handle need analysis, offer aid within the Banner system, and provide high-quality customer service to students and families while assisting with

Qualifications

• Knowledge of college admission policies, standards and procedures.
• Knowledge of Federal and State laws, regulations, and policies pertaining to financial aid.
• Knowledge of customer service standards and procedures.
• Knowledge of automated records processing.
• Skilled with work-related computer software.
• Skill in presenting ideas and concepts to effectively communicate with internal and external customers.
• Skill in resolving problems and implementing results.
• Ability to gather and analyze data, make simple calculations, and prepare reports.
• Ability to assist customers who may be confused, agitated, or hostile.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Reviews financial aid applications for completeness and eligibility.
• Verifies documents and data; analyzes FAFSA discrepancies and resolves when needed.
• Requests additional information; processes documentation per guidelines; performs need analysis.
• Determines eligibility and processes aid offers within the Banner system.
• Ensures high-quality customer service to students, parents, staff, and agencies.
• Reviews and reconciles all financial aid resources including scholarships, grants, loans, and work-study.
• Prepares reports and invoicing for financial aid programs.
• Assists with other office functions and cross-training on duties.
• May participate in the annual audit of student records.
• Assists with supervision of student employees; may serve on campus committees.
• Performs other duties as assigned.

Skills

Customer service

Data analysis

Communication

Computer software

Presenting ideas

Problem solving

Interpersonal relationships

Attention to detail

Adaptability

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

New Mexico Junior College seeks a Financial Aid Specialist to review and process financial aid applications, verify documents, and determine student eligibility for loans, grants, scholarships, and work-study programs. You will ensure compliant, timely financial aid services that support student enrollment and success.

Under supervision, you will handle need analysis, offer aid within the Banner system, and provide high-quality customer service to students and families while assisting with