Financial Aid Specialist — CEP & Student Support

Jackson College; Ann Arbor (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Jackson College seeks a Financial Aid Specialist to guide students from application to eligibility and disbursement, handling inquiries from students, families, and staff. The role includes answering calls, assisting walk-ins, and supporting the Corrections Education Program (CEP) requiring travel to correctional facilities and LEIN clearance.

This position emphasizes counseling, document collection, data entry in Colleague and AIDE, and cross-training across federal and state aid programs.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work collaboratively and manage competing priorities.
• Knowledge of office software including Word, Excel, and Outlook.

Responsibilities

• Provide financial aid counseling and advising to students.
• Manage incoming mail and train student workers and staff.
• Review documents for accuracy and request additional information.
• Update student status in Colleague and adjust awards as needed.
• Support CEP and travel to correctional facilities as required.
• Cross-train in federal and state financial aid programs.
• Develop policies to streamline delivery of aid resources.

Skills

Interpersonal communication

Customer service

Team collaboration

Organization

Education

Associate degree

Bachelor’s degree preferred

Tools

Colleague

SoftDocs

Microsoft Word

Excel

Outlook

Job description

Jackson College seeks a Financial Aid Specialist to guide students from application to eligibility and disbursement, handling inquiries from students, families, and staff. The role includes answering calls, assisting walk-ins, and supporting the Corrections Education Program (CEP) requiring travel to correctional facilities and LEIN clearance.

This position emphasizes counseling, document collection, data entry in Colleague and AIDE, and cross-training across federal and state aid programs.