Financial Aid Specialist

Saint Xavier University; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading university seeks to hire an administrative assistant for its Office of Financial Aid. This role involves managing schedules, addressing student inquiries, and providing clerical support for various financial aid processes, emphasizing customer service and teamwork. The ideal candidate will have strong organizational and communication skills and experience in an office environment.

Qualifications

• High School Diploma required; Associate’s Degree preferred.
• 3+ years of office or related experience preferred.
• Strong interpersonal, organizational, and communication skills.

Responsibilities

• Coordinate and process correspondence and respond to inquiries.
• Assist with FAFSA and manage financial aid documents.
• Support departmental scheduling and customer service.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

High School Diploma

Associate's Degree

Tools

Windows-based applications

Job description

Assist in the day-to-day schedules and activities of the Office of Financial Aid. Perform specialized clerical duties involving various financial aid programs and records maintenance according to federal, state, and institutional regulations and policies. Provide assistance and information to students, staff, and the public. Operate office equipment and systems, and assist staff with their operation.

Responsibilities include:

• Coordinate and process outgoing correspondence using Colleague’s Communication Module, identifying issues and developing resolution methods.
• Respond to routine financial aid inquiries via email and maintain the Financial Aid Office email account.
• Assist callers and visitors with financial aid inquiries, directing them as needed.
• Help students and families complete online forms such as FAFSA, IRS data retrieval, loan MPNs, and counseling.
• Distribute aid forms, instruct students on procedures, and review for accuracy.
• Use federal databases to troubleshoot FAFSA results and loan inquiries.
• Manage financial aid documents: receive, review, log in the system, and scan into SoftDocs.
• Follow up on missing or incomplete documents.
• Support data entry and processing projects related to financial aid verification and awards.
• Order and maintain reports for retention.
• Schedule appointments and manage departmental scheduling.
• Maintain office supplies and handle undeliverable mail.
• Assist with the Tuition Exchange Program administration and represent the Office at campus events.
• Model and promote excellent customer service.

Qualifications:

• High School Diploma required; Associate’s Degree preferred.
• 3+ years of office or related experience preferred.
• Strong interpersonal, organizational, and communication skills.
• Ability to prioritize, multitask, and meet deadlines under pressure.
• Proficiency in Windows-based applications preferred.
• Commitment to a liberal arts education.

Hours: 8:30 AM – 4:30 PM, Monday through Friday.

Saint Xavier University values diversity and is an Equal Opportunity Employer. We encourage applications from individuals of diverse backgrounds and experiences, and we uphold our mission inspired by the Sisters of Mercy. We are committed to providing a respectful, collaborative, and effective working environment.