Re-Entry Financial Assistance Advisor - Remote

ECPI University LLC; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Re-Entry Financial Assistance Advisor to join their remote team. This role is vital in supporting returning students by providing exceptional service and creating tailored financial plans. The ideal candidate will have a strong background in financial aid, excellent customer service skills, and the ability to work independently. With a focus on professional growth and competitive benefits, this opportunity allows you to make a significant impact on students' lives while enjoying the flexibility of remote work. If you are passionate about education and helping others succeed, this position is perfect for you.

Benefits

Tuition scholarship program

Competitive compensation

Medical/dental benefit plans

401(k) participation with employer contributions

Qualifications

• 3-5 years of experience in Financial Aid is essential.
• Strong customer service and problem-solving abilities are required.

Responsibilities

• Facilitate outstanding service to returning students.
• Create financial plans and ensure student files are accurate.
• Evaluate documentation and make necessary adjustments.

Skills

Customer Service

Problem-Solving

Communication Skills

Interpersonal Skills

MS Office

Financial Aid Software

Education

3-5 years of Financial Aid experience

Equivalent combination of education, experience, and/or training

Tools

Campus Vue

Campus Nexus

Job description

Re-Entry Financial Assistance Advisor - Remote

Transform your Career at ECPI University

Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students’ success through the support of our dynamic team and industry-focused curriculum.

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.

Benefits of Employment

• Tuition scholarship program available to employees and their immediate family members after 90 days of employment
• Competitive compensation and medical/dental benefit plans
• 401(k) participation with possible employer contributions

Responsibilities

• Work cohesively with the Student Support and Reentry advising teams to facilitate outstanding service to returning students.
• Detail-oriented and responsible for daily packaging updates.
• Hold professional conversations with students and parents and create solutions for the families.
• Efficiently and accurately package assigned reentering students.
• Discuss payment plan options, balances, and holds in a timely fashion.
• Create financial plans for reentering students.
• Ensure student files are complete and accurate and that their payments have posted on the students' accounts.
• Utilize reports to review students’ progress, analyze urgent matters, and work with your director for priorities.
• Evaluate unusual/mitigating circumstance documentation or information provided by the student; exercise judgment by making adjustments or revisions to costs, contribution, and need or dependency status as exceptions to the prescribed process.

Qualifications

Education/Experience

• 3-5 years of related Financial Aid experience.
• Any equivalent combination of education, experience, and/or training.

Skills/Abilities

• Excellent customer service and problem-solving approach to work.
• Effective communication, interpersonal, and presentation skills.
• The ability to multi-task, work independently, and make decisions based on guidelines.
• Strong basic computer software (MS Office) skills as well as exposure to more concentrated financial aid software (Campus Vue/Campus Nexus preferred).

Working Remote/Home Requirements

• Dedicated space/office must be free from distractions and background noise (personal calls, visitors, pets, TV, children, etc.)
• Must adhere to set schedule.
• Continuous/active communication with managers and co-workers.
• Must have the following resources at home:
• Dedicated office space that can accommodate dual monitors, computer, and VPN device.
• A hard-wired (from the computer to the internet router/modem) high-speed internet with:
• A minimum of 6 Mbps download speed and 1.5 Mbps upload speed.
• Latency/Ping must be @ 40-45ms or lower.
• Depending on the availability; Cable, DSL, Fiber are only supported ISP provider services (candidates must provide Internet Service Provider Name and the test results before hire).

ECPI University is proud to be an Equal Opportunity Employer.