Financial Aid Counselor

Valparaiso University; Valparaiso (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Valparaiso University is seeking a Financial Aid Counselor to assist students and families with financial aid processes. This role involves advising on financial options, reviewing applications, and maintaining knowledge of regulations. Strong communication skills and a bachelor's degree are required.

Qualifications

• 1 to 3 years of experience in customer service, especially in student services.
• Financial aid experience preferred.

Responsibilities

• Advise students and families about financial aid options.
• Review financial aid applications and respond to inquiries.
• Conduct financial aid presentations on and off campus.

Skills

Customer Service

Bilingual

Communication

Education

Bachelor's Degree

Tools

Word

Excel

PowerPoint

Job description

Position Description:

The Financial Aid Counselor will work with the admissions and financial aid staff to provide outstanding service to new and current students. The position reports to the Associate Director of Financial Aid. The counselor plays a vital role in helping students and families navigate the complexity of the financial aid process. You could be the first contact person for calls and walk-ins, and you will manage all aspects of finalizing a financial aid offer.

Major Responsibilities:

• Advise students and families about financial aid options and financial planning for a VU education.
• Review financial aid applications, verify information, review special circumstance forms for possible professional judgment adjustments, and respond to office e-mail.
• Calculating financial aid awards and adjusting as necessary.
• Maintain knowledge of federal, state, and institutional regulations.
• Financial Aid presentations on and off campus.
• Must be familiar with the Department of Education rules and regulations governing federal financial aid.

Required Knowledge and Skills:

• Bachelor's degree required.
• 1 to 3 years of experience in customer service, especially student services on a college campus, preferred.
• Financial aid experience preferred.
• Bilingual abilities preferred, particularly in Spanish.
• Up to 25% travel.

Other Qualifications

• Strong verbal and written communication skills are essential.
• Must relate well to people from all circumstances; empathic and patient when working with students and families, demonstrating sensitivity to their unique financial circumstances.
• Basic familiarity with standard software, including Word, Excel, PowerPoint, etc.
• Attention to detail with the ability to manage multiple priorities and deadlines.
• Ability to work individually and in a team.

All offers of employment with Valparaiso University are contingent upon the clear results of a thorough background check. Background checks may include criminal history, motor vehicle reports, prior employment verification, and personal/professional references. If applicable to the position, they will also include credit history. Background checks will be conducted on all final candidates for employment.

To be considered for this position, you must upload:

• Cover letter
• Resume
• List of 3 professional references
• Answer all application questions

Please address the cover letter to:

Mrs. Lindsey Mooneyhan, Associate Director of Financial AidValparaiso University
Valparaiso, Indiana