Financial Aid Advisor

Wichita State University; Wichita (KS); On-site; USD 42,000 - 46,000; Full time

Job summary

Wichita State University is seeking a positive, student-focused financial aid counselor at the Office of Financial Aid & Scholarships on the Wichita campus. You will guide students through the aid process, explain options and deadlines, and help families plan for costs.

The role requires strong communication, case management, and the ability to present information sessions to groups. The position is on-site with a Monday–Friday schedule.

Qualifications

• Provides financial aid counseling and education services to assist students and/or parents in the application process and award preparation.
• Interprets financial aid rules and ensures compliance with regulations.
• Delivers information sessions and outreach to participants; collaborates across campus.

Responsibilities

• Advising and Counseling: provide one-on-one financial aid counseling to students and families.
• Application Assistance: help students complete FAFSA, scholarships, and loans.
• Student Support: address and resolve financial aid-related concerns and guide budgeting.
• Collaboration: work with Admissions and other departments to support students.
• Compliance and Documentation: maintain up-to-date knowledge of regulations and ensure proper records.
• Coordinate presentations and workshops and develop outreach materials.

Skills

Customer service

Communication skills

Presentation skills

Team collaboration

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Department: Office of Financial Aid & Scholarships

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Range beginning at $20.48/hr, adjusted based onqualifications

Work Schedule: Monday-Friday, 8a - 5p (occasional eveningand weekend);work is performed on-site and in person.

Export Compliance Requirement: No export controlrequirement.

Job Story

Are you ready to make a difference in the lives of students? We’relooking for an energetic, empathetic person to join our StudentImpact Team -- someone who’s excited to help students navigatefinancial aid, scholarships, loans, and their overall financialwellness.

In this role, you’ll do more than process paperwork. You’ll meetwith students and families, respond to cases and emails, andcollaborate with partners across campus. You’ll listen closely,identify what students truly need, and help them understand theoptions available to them.

We’re looking for someone who’s eager to learn the ins and outs offinancial aid and confident in sharing that knowledge withstudents. You’ll think on your feet, ask good questions, and offerclear, supportive guidance.

If you’re comfortable presenting to small or medium-sized groups,even better. You’ll help host information sessions for students andfamilies and contribute ideas for new outreach efforts.

Most importantly, you’ll be a trusted resource -- someone studentsfeel comfortable turning to when they need help with theirfinancial aid. If you’re motivated to support student success andexcited to be part of a team that values connection and impact,we’d love to meet you.

Job Summary

Provides financial aid counseling and education services to assiststudents and/or parents in the application process, deliverysystem, programs, and student award preparation, including, but notlimited to federal, state, institutional, and private sources offinancial aid.

Essential Functions

Provides information on aid application and awarding process;budgeting and financial literacy; and scholarship availability andeligibility requirements. Interprets financial aid rules andprocesses. Ensures compliance with federal Higher EducationOpportunity Act (HEOA) as well as other federal, state,institutional and private financial aid regulations and policies.Resolves financial aid related questions and escalations related toall federal, state and institutional aid programs. Assists withgeneral financial aid questions and processes as needed. Providescommunication and outreach to participants. May coordinate andschedule presentations and workshops, develop marketing materialsand financial aid forms and/or manage social media messaging.Promotes department visibility and/or assists with events tosupport student engagement, retention, and recruitment. May focuson special student populations. Conducts financial aid workshopsand outreach. Assists in the development and presentation offinancial aid information to high schools, various on-campus andoff-campus groups and organizations. Provides oversight for studentassistants and serves as a staff resource on complex financial aidadvising questions.

Job Duties

• - Advising and Counseling: Provide one-on-one financial aidcounseling to students and their families. Explain financial aidprograms, eligibility requirements, application processes, andaward procedures. Appropriate customer service response times tothose requesting information and accuracy in what is beingprovided.


• - Application Assistance: Assist students in completing financialaid forms, including FAFSA, scholarships, and loan applications.Ensure accuracy and timeliness in submissions.


• - Student Support: Address and resolve financial aid-relatedconcerns and issues. Advocate for students and provide guidance onfinancial management and budgeting.


• - Collaboration: Work closely with other departments, includingAdmissions, to ensure seamless support for students. Participate inoutreach activities and workshops to promote financial aidawareness.


• - Compliance and Documentation: Maintain up-to-date knowledge offederal, state, and institutional financial aid regulations. Ensurecompliance and accurate documentation of all financial aidactivities.


• -Collaborate with Admissions, Registrar, OneStop, Student Success,CARE Team and other relevant departments to provide integratedsupport services. Attend cross-departmental meetings to discusspolicy updates, procedural changes, and improve servicedelivery.

Required Education and Experience:

• High school diploma or equivalent


• Three (3) years of experience in financial aid or relatedfield. Every 30 hours of college coursework can be substituted forone (1) year of experience, up to 120 hours.

None

Knowledge, Skills and Abilities:

• - Understanding of federal, state, and institutional financial aidregulations, policies, and procedures.


• - Strong interpersonal and communication skills.


• - Effective problem-solving skills to address and resolve financialaid-related issues.


• - Capable delivering captivating presentations on financial aidtopics, tailored to diverse audiences, ensuring clarity andengagement.


• - Handle sensitive and confidential information withdiscretion.


• - Ability to work collaboratively within a team and acrossdepartments to support students effectively.

Preferred Qualifications:

• Bilingual Spanish speakers

Additional Information

Applicants must meet the requirement of being a \"U. S. Citizen\"or Permanent Residence because the position requires access toinformation, a federal government database.

Physical Requirements:

Ability to remain in a stationary position. Ability to operate acomputer and other office equipment including but not limited tophone, printers, copiers, and calculators. Ability to communicatewith others and accurately exchange information.