Financial Aid & Outside Scholarships Advisor

University of Louisville; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

The Financial Aid Advisor at the University of Louisville provides student service and day-to-day scholarship processing support within the Fiscal, Operational, and Scholarship Management (FOSM) team. A primary focus is the intake, tracking, posting, and reconciliation support for outside scholarships awarded by organizations outside the university.

Under the guidance of the Coordinator and Assistant Director, the Advisor reviews documentation, enters and adjusts awards, responds to inquiries,

Qualifications

• Bachelor's degree in a related field or equivalent education/experience.
• Grade 3 (Hourly) pay scale note from posting.
• Role supports scholarship processing and student service responsibilities.

Responsibilities

• Outside Scholarship Intake and Tracking. Receive and review outside scholarship notices, award letters, checks, and related documentation.
• Outside Scholarship Payment Processing. Coordinate receipt and routing of outside scholarship payments with the Bursar and other responsible offices.
• Outside Scholarship Award Coordination. Review outside scholarship information alongside existing aid using established checklists and system reports.
• Student and Scholarship Provider Service. Serve as a routine contact for students, families, and outside scholarship providers regarding submission requirements, payment status, and processing timelines.
• Scholarship and State Aid Support. Assist with assigned institutional, departmental, and state aid processing.
• Reconciliation and Data Quality Support. Compare scholarship records, payment information, and system reports to identify missing payments, duplicate entries, incorrect amounts, and other discrepancies.
• Communications and Workflow Queues. Monitor assigned email accounts and service queues; issue approved communications; maintain accurate case notes and records.
• Systems and Fiscal Support. Use PeopleSoft Campus Solutions, Excel, approved queries, and other office systems to process transactions and monitor assigned work.
• General Advising and Team Support. Provide basic guidance on application and eligibility requirements for federal, state, private, and institutional aid.

Skills

Customer service

Administrative support

Payment processing

Records management

PeopleSoft

Education

Bachelor's degree or equivalent

Tools

PeopleSoft Campus Solutions

Excel

Workday Finance

Job description

The Financial Aid Advisor at the University of Louisville provides student service and day-to-day scholarship processing support within the Fiscal, Operational, and Scholarship Management (FOSM) team. A primary focus is the intake, tracking, posting, and reconciliation support for outside scholarships awarded by organizations outside the university.

Under the guidance of the Coordinator and Assistant Director, the Advisor reviews documentation, enters and adjusts awards, responds to inquiries,