On-Site Financial Aid Coordinator — Student Support

Yale Cancer Center; New Haven, Northern (CT, KY); Hybrid; USD 65,000 - 68,000; Full time

Job summary

Yale University is seeking a Financial Aid Coordinator to support Undergraduate Financial Aid, ensuring exceptional service to students, families, and campus partners on campus in New Haven.

The role entails coordinating operations, handling mailings and communications, and serving as a key contact for international tax scholarships, FSY, and Yale Club activities. Strong customer service, organizational, and MS Office skills are essential.

Qualifications

• Six years of related work experience with high school education or an Associate's degree, or an equivalent combination.
• Excellent customer service skills in a high-volume environment.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Provide information on Undergraduate Financial Aid, billing, student employment, and loan programs both in person and remotely as needed.
• Coordinate and oversee administrative processes for Undergraduate Financial Aid and supervise student employees.
• Serve as primary contact for international tax scholarships, FSY, and Yale Club of New Haven programs.
• Respond to inquiries with discretion and adherence to policies and procedures.
• Coordinate communications and departmental notifications, including email inbox management.
• Assist in onboarding new staff and coordinating technology needs.
• Support various duties to ensure efficient delivery of Undergraduate Financial Aid services.

Skills

Customer service

Multitasking

Communication

Independent work

Microsoft Office

Education

Six years of related work experience with HS/Associate degree

Tools

Banner

Argos

YalePay

Job description

Yale University is seeking a Financial Aid Coordinator to support Undergraduate Financial Aid, ensuring exceptional service to students, families, and campus partners on campus in New Haven.

The role entails coordinating operations, handling mailings and communications, and serving as a key contact for international tax scholarships, FSY, and Yale Club activities. Strong customer service, organizational, and MS Office skills are essential.