Financial Aid Operations Specialist

Tennessee Board of Regents (TBR); Nashville (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

The Tennessee Board of Regents System Office is seeking a Financial Aid Support Associate in the Student Services area to ensure timely, accurate financial aid processing in accordance with institutional, state, and federal rules. This role works with campus staff and Banner Shared Services to administer aid programs and provide high levels of customer service.

Key duties include administering state aid programs, processing R2T4, coordinating packaging, reconciling accounts, and producing

Qualifications

• Bachelor's degree and 2+ years of related work experience OR Associate's degree and 5+ years of related work experience
• Experience working in financial aid or accounts receivable in a technical college, community college, university setting or system
• Knowledge of financial aid programs such as Pell Grant, Tennessee Student Assistance Award, Tennessee Promise Scholarship, etc.
• Ability to plan, organize, and solve complex and routine tasks simultaneously
• Experience with Banner or similar ERP system

Responsibilities

• Administer state aid programs including Tennessee Student Assistance Award, Tennessee Promise Scholarship, and Tennessee Reconnect Grant
• Process Return of Title IV (R2T4) and assist with financial aid packaging
• Reconcile financial aid accounts and maintain adequate records
• Review student progress and continuing eligibility for financial aid
• Collaborate with Banner Shared Services staff and college staff on Banner maintenance and reporting
• Field campus employee financial aid related questions and research processing concerns
• Communicate financial aid related issues and solutions to employees and administration
• Initiate and compile required institutional, state, and federal reports and prepare ad hoc reports

Skills

Financial aid processing

Education

Bachelor's degree

Associate's degree

Tools

Banner ERP

Job description

The Tennessee Board of Regents System Office is seeking a Financial Aid Support Associate in the Student Services area to ensure timely, accurate financial aid processing in accordance with institutional, state, and federal rules. This role works with campus staff and Banner Shared Services to administer aid programs and provide high levels of customer service.

Key duties include administering state aid programs, processing R2T4, coordinating packaging, reconciling accounts, and producing