Financial Aid Operations & Compliance Lead

Moody Bible Institute; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Job summary

Moody Bible Institute is seeking a mission-driven Financial Aid Manager, Operations & Compliance to lead the daily operations of our Financial Aid Office and ensure compliance with federal, state, veterans, and institutional regulations. You will coach the financial aid counseling team, oversee processing and audit readiness, and drive service excellence for students and families.

As a member of the Student Financial Services team, you will partner with Admissions, Finance, and campus offices to

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum of five years of financial aid administration experience.
• At least two years of supervisory, leadership, or team lead experience.
• Strong working knowledge of Title IV regulations, including: Verification, Return of Title IV Funds (R2T4), SAP, Professional Judgment.
• Demonstrated experience coaching, training, and developing staff.
• Strong organizational and project management skills with a proven ability to meet regulatory deadlines.
• Proficiency with Microsoft Office applications, particularly Excel, and enterprise software systems.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to interpret and apply complex financial aid regulations and institutional policies.
• Commitment to student success, collaboration, and exceptional customer service.
• Authorized to legally work in the United States without sponsorship.

Responsibilities

• Lead the daily operations of the Financial Aid Office, including awarding, packaging, and disbursement activities.
• Serve as the primary escalation point for student and family concerns, ensuring timely and effective resolution.
• Review verification files, conflicting information resolutions, SAP appeals, scholarship appeals, and related aid determinations.
• Evaluate Professional Judgment requests, including special and unusual circumstances, in accordance with institutional policy and federal regulations.
• Develop, maintain, and improve financial aid policies, procedures, and workflows.
• Collaborate with Admissions, Student Accounts, Academic Records, Finance, Stewardship, and other campus partners to ensure seamless student support.

Skills

Organizational skills

Project management

Communication skills

Regulatory interpretation

Work authorization

Education

Bachelor's degree

Tools

PeopleSoft Campus Solutions

Microsoft Excel

Enterprise software systems

Job description

Moody Bible Institute is seeking a mission-driven Financial Aid Manager, Operations & Compliance to lead the daily operations of our Financial Aid Office and ensure compliance with federal, state, veterans, and institutional regulations. You will coach the financial aid counseling team, oversee processing and audit readiness, and drive service excellence for students and families.

As a member of the Student Financial Services team, you will partner with Admissions, Finance, and campus offices to