Financial Aid Office Assistant

Cecil College; North East (MD); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Tuition waiver

Fitness Center access

Retirement plan

Job summary

Cecil College is seeking a part-time Financial Aid Office Assistant to greet students and assist families with financial aid inquiries and records. The role involves clerical support, scheduling, and handling confidential documents to ensure timely aid processing at Cecil College in Maryland.

We value accuracy, discretion, and strong communication. The position includes part-time hours and benefits for eligible staff, with on-site work required in a campus setting.

Qualifications

• High school diploma required; associate’s degree preferred.
• Experience in higher education, preferably in financial aid is highly preferred.

Responsibilities

• Provide clerical support to assist daily operations and departmental efficiency, including answering phones, relaying messages, scheduling, and digital imaging/file creation.
• Assist office staff with tasks during peak processing times; respond to inquiries from enrolled, prospective, and former students regarding financial aid programs.
• Manage mail and log confidential documents to support timely processing of aid applications, while maintaining confidentiality and compliance with regulations.
• Increase financial aid knowledge through online and on-campus educational opportunities; perform other duties as assigned.

Skills

Teamwork

Customer service

Communication skills

Multi-tasking

Database proficiency

Education

High school diploma

Associate degree preferred

Job description

About Us

Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board of Trustees.

Cecil College is centrally located in Maryland’s most northeastern county, just one half mile from Interstate 95. It is easily accessible from Philadelphia and Baltimore, as well as from Wilmington, Delaware.

With a diverse student population, Cecil College enrolls approximately 2,500 credit students and 3,400 non-credit students. Cecil offers associate degrees, certificate programs and non-credit classes. Cecil offers a variety of associate degree and certificate programs.

Through its open admissions policy, Cecil College provides learning opportunities for all who have the desire and ability to benefit from its courses and programs, regardless of age, gender, ethnic origin, sexual orientation, disability, or socioeconomic status.

Employees of Cecil College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia, or the District of Columbia.

Applicants must be currently authorized to work in the US, as the College does not offer Visa sponsorships.

Job Summary

The Financial Aid Office Assistant greets and assists students and their families by answering inquiries related to all facets of the financial aid application process and the status of students’ financial aid records.

Essential Job Functions

• Provides related clerical support to assist in daily operations and departmental efficiency including answering telephones, relaying messages, scheduling appointments, and digital imaging/file creation.
• Assist office staff with tasks as needed especially during peak processing time. Respond to inquiries from enrolled, prospective, and former students regarding financial aid programs including foundation scholarships, MD State and Federal programs, and veterans educational benefits.
• Manage mail and log in confidential documents in support of timely processing of aid application. Must maintain confidentiality, good judgment, and discretion, and follow applicable federal, state, and college regulations and practices.
• Increase financial aid knowledge through on-line and on-campus educational opportunities. Other duties as assigned.

Minimum Requirements To Perform Work

• High school diploma required; associate’s degree preferred.
• Experience in higher education, preferably in financial aid is highly preferred.

Knowledge, Skills And Abilities

• Demonstrated experience working on a team and relating effectively with student, staff, and the general public in a fast-pasted customer service environment.
• Ability to multi-task and be detailed oriented. Proficiency working with student databases.
• Evidence of strong verbal and written communication skills. Requires an exceptional degree of accuracy and possession of analytic skills.

Scheduling Requirements

25 hours per week - Mon/Wed 1pm to 6 pm; Tue/Thur/Fri 11:30am to 4:30pm

Work schedule may vary during critical periods. This position is not eligible for telework.

Physical Demands

This position classifies the physical exertion requirements as sedentary work involving lifting no more than 20 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.

Work Environment

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving. Periodic travel between college locations and State meetings.

General Benefits

Cecil College offers part-time employees a wide range of benefits, including accrual of sick and safe leave (1 hour of sick and safe leave accrued for every 30 hours worked); opportunity to open a voluntary retirement account with TIAA or Fidelity; employee paid short term disability based on eligibility guidelines; access to the Fitness Center and library and tuition waiver based on eligibility guidelines.

The hourly rate for the position is $16.00/hr.

• We are committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. Cecil College will not discriminate against any individual by reason of race, color, national origin, ancestry, age, religion, disability, sex, sexual orientation, gender identity and expression, genetic status, genetic information, veteran status or any other status protected by federal, state or local laws.

Based upon the budgeted hours of a position, contribution to the Maryland State Retirement Pension System may be required.