Financial Aid Counselor – Student Success & Outreach

Hawaii Pacific University; Honolulu (HI); On-site; USD 52,000 - 66,000; Full time

Job summary

Hawaii Pacific University in Honolulu seeks a Financial Aid Counselor-Customer Service to advise students, parents, and the campus community on federal, state, and institutional aid options, budgeting, and repayment responsibilities. You will support enrollment and retention while delivering excellent service.

The role includes processing federal/state aid and packaging of awards, ISIR/EFC reviews, and aiding outreach events, including evenings and weekends.

Qualifications

• Bachelor's degree or equivalent work and education experience.
• At least 1 year of customer service experience.
• Proficiency with MS Office.

Responsibilities

• Counsel students and educate parents on federal, institutional and state financial aid opportunities and the responsibility of repayment of federal and alternative loans.
• Counsel students, parents and staff on the FAFSA application process, and the packaging and disbursement processes.
• Counsel students and parents in the necessity of specific information when a student’s file is selected for verification by the ED, or request review for special circumstances.
• Manage customer engagement through various means of communication such as a chatbot, email, telephone, and virtual meetings.
• Participate in various financial aid outreach events (some evenings and weekends) including in-person and virtual presentations.
• Assist team members with processing and awarding of financial aid.
• Review documents from students and parents to ensure completion.
• Scanning and indexing documents in compliance with federal regulations.
• Responsible for the packaging and revision of student financial aid awards.
• Process various reports to ensure compliance (over-awards, ISIR/EFC review).
• Assist with updating forms and messaging platforms.

Skills

Customer service

Time management

Education

Bachelor's degree or equivalent work experience

Tools

Ellucian Banner

MS Office

Job description

Hawaii Pacific University in Honolulu seeks a Financial Aid Counselor-Customer Service to advise students, parents, and the campus community on federal, state, and institutional aid options, budgeting, and repayment responsibilities. You will support enrollment and retention while delivering excellent service.

The role includes processing federal/state aid and packaging of awards, ISIR/EFC reviews, and aiding outreach events, including evenings and weekends.