Financial Aid Counselor — Student Success & Compliance

Chestnut Hill College; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

Chestnut Hill College in Philadelphia, PA seeks a Financial Aid Counselor at Main Campus. You will assist in administering federal, state, and institutional aid, package aid for undergraduate, accelerated, and graduate programs, and ensure compliance with Title IV regulations.

You will review files, counsel students and families, process loans and work-study, and maintain FERPA-compliant records while providing accurate, timely service to support student success.

Qualifications

• 1–2 years of experience in a college or university financial aid office.
• Experience with PowerFAIDS.
• Experience administering Pennsylvania State Grant programs.
• Must be in good standing with all Federal Title IV programs.
• Commitment to providing exceptional customer service.
• Understanding of and commitment to the College’s Mission and Core Values, including inclusive, mission-driven education.

Responsibilities

• Award and process financial aid for assigned undergraduate, graduate, and accelerated student populations.
• Review and audit student financial aid files to ensure accuracy and regulatory compliance. Counsel students and families on financial aid requirements, eligibility, and award packages.
• Support the processing of federal and private educational loan applications.
• Administer Pennsylvania State Grant programs and related initiatives.
• Manage endowed scholarship awarding and reporting processes.
• Maintain compliance with federal, state, and institutional financial aid regulations.
• Maintain confidential and accurate student records in accordance with FERPA.
• Coordinate updates to financial aid content on the College website and myCHC portal.
• Participate in on-campus and virtual recruitment and outreach events.
• Assist the Director with departmental reporting using PowerFAIDS, InfoMaker, and Access.
• Administer the Federal Work-Study program, including eligibility review, documentation, and timesheet processing.

Skills

Customer service

Communication

Organization

Regulatory compliance

FERPA awareness

Tools

PowerFAIDS

Jenzabar

InfoMaker

ELM

Job description

Chestnut Hill College in Philadelphia, PA seeks a Financial Aid Counselor at Main Campus. You will assist in administering federal, state, and institutional aid, package aid for undergraduate, accelerated, and graduate programs, and ensure compliance with Title IV regulations.

You will review files, counsel students and families, process loans and work-study, and maintain FERPA-compliant records while providing accurate, timely service to support student success.