Financial Aid Counselor, Student Loans

Xavier University of Louisiana; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Xavier University of Louisiana is seeking a Financial Aid Counselor, Student Loans to advise students and families on aid eligibility and processing. The role covers loan processing, entrance/exit counseling, scholarship processing, and related office operations, with travel as needed.

The counselor will verify, package, and communicate aid decisions, manage a caseload, and ensure accurate record-keeping within the student information system.

Responsibilities

• Provide individual financial aid counseling to current and prospective students and families.
• Evaluate financial aid applications (including FAFSA, scholarship and loan applications, if applicable).
• Determine financial aid eligibility and package aid in accordance with institutional, state, and federal regulations.
• Oversee a student caseload.
• Conduct verification of financial aid files and resolve conflicting data.
• Monitor student Satisfactory Academic Progress (SAP) and communicate eligibility status.
• Assist with loan processing, entrance/exit counseling, and debt management education.
• Present financial aid information during admissions and orientation events, with occasional travel.
• Maintain accurate records in the student information system.
• Respond to inquiries via phone, email, and in-person.
• Provide oversight of specific financial aid programs and assigned areas of responsibility.
• Monitor key performance indicators and share progress with the team on a regular basis.

Job description

Xavier University of Louisiana is accepting applications for the position of Financial Aid Counselor, Student Loans. This position serves as a first point of contact representing the financial aid counseling staff to assist students and families with student aid eligibility, processing status and problem‑solving support. Oversees key areas such as student loan processing, entrance/exit counseling, scholarship processing, and operational functions within the office.

AA/EOE Essential Duties and Responsibilities:

• Provide individual financial aid counseling to current and prospective students and families.
• Evaluate financial aid applications (including FAFSA, scholarship and loan applications, if applicable).
• Determine financial aid eligibility and package aid in accordance with institutional, state, and federal regulations.
• Oversee a student caseload.
• Conduct verification of financial aid files and resolve conflicting data.
• Monitor student Satisfactory Academic Progress (SAP) and communicate eligibility status.
• Assist with loan processing, entrance/exit counseling, and debt management education.
• Present financial aid information during admissions and orientation events, with occasional travel.
• Maintain accurate records in the student information system.
• Respond to inquiries via phone, email, and in-person.
• Provide oversight of specific financial aid programs and assigned areas of responsibility.
• Monitor key performance indicators and share progress with the team on a regular basis.