Financial Aid Counselor, Generalist

Xavier University of Louisiana; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Xavier University of Louisiana is seeking a Financial Aid Counselor to serve as the first point of contact for the financial aid counseling staff. The role supports students and families with eligibility, processing status, and problem solving, including loan processing and SAP considerations.

Responsibilities include evaluating applications, maintaining records in the SIS, presenting information during admissions events, and traveling as needed to support orientation activities.

Qualifications

• Experience providing financial aid guidance to students and families.
• Familiarity with FAFSA, scholarship and loan applications where applicable.
• Ability to interpret regulations and determine aid eligibility.

Responsibilities

• Provide individual financial aid counseling to students and families.
• Evaluate financial aid applications and determine eligibility.
• Maintain accurate records in the student information system and respond to inquiries.

Skills

Financial aid counseling

FAFSA processing

Student and family advising

Communication skills

Education

Bachelor's degree in a related field

Tools

SIS

Job description

Xavier University of Louisiana is accepting applications for the position of Financial Aid Counselor. This position serves as a first point of contact representing the financial aid counseling staff to assist students and families with student aid eligibility, processing status and problem-solving support. Oversees key areas such as student loan processing, entrance/exit counseling, scholarship processing, and operational functions within the office.

AA/EOE Essential Duties and Responsibilities:

• Provide individual financial aid counseling to current and prospective students and families.
• Evaluate financial aid applications (including FAFSA, scholarship and loan applications, if applicable).
• Determine financial aid eligibility and package aid in accordance with institutional, state, and federal regulations.
• Oversee a student caseload.
• Conduct verification of financial aid files and resolve conflicting data.
• Monitor student Satisfactory Academic Progress (SAP) and communicate eligibility status.
• Assist with loan processing, entrance/exit counseling, and debt management education.
• Present financial aid information during admissions and orientation events, with occasional travel.
• Maintain accurate records in the student information system.
• Respond to inquiries via phone, email, and in-person.
• Provide oversight of specific financial aid programs and assigned areas of responsibility.
• Monitor key performance indicators and share progress with the team on a regular basis.