Academic Success Advisor, Teacher Preparation

Arizona State University; Glendale (AZ); Hybride; USD 46 000 - 52 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangements

Résumé du poste

Arizona State University’s Mary Lou Fulton College for Teaching and Learning Innovation seeks an Academic Success Advisor to help learners navigate their educational journey, connect to resources, and support persistence and career readiness.

The role operates on Tempe and West Valley campuses, primarily located at West Valley, with travel to other ASU campuses as needed. The position offers hybrid arrangements and collaboration with a multidisciplinary team to promote student success.

Qualifications

• Master's degree in Student Affairs, Education, Counseling or closely related field.
• At least 1 year of advising/teaching in college/university environments or related student services experience.
• Knowledge of evidence-based academic advising principles and ASU's structure, policies, and resources.
• Commitment to student-centered service and supporting a diverse student population.
• Experience assessing student needs, providing guidance, and making referrals to campus resources.
• Strong interpersonal, communication, and presentation skills with students, faculty, staff, and partners.
• Demonstrated leadership, collaboration, and teamwork skills.
• Ability to adapt to changing priorities, technologies, policies, and processes.
• Proficiency with Microsoft Office, videoconferencing, research tools, and SIS like PeopleSoft, DARS, iPOS, Salesforce, dashboards.

Responsabilités

• Advise education majors and students across multiple programs in campus immersion and online modalities.
• Build meaningful relationships and guide students through their educational journey.
• Work with a multidisciplinary team to provide holistic academic advising.
• Guide students through academic planning, goal setting, and career exploration.
• Use Salesforce, Advisor Portal, and other systems to monitor progress and document feedback.
• Address student questions, resolve issues, and promote satisfaction with programs.
• Use data and predictive indicators for proactive outreach and interventions.
• Participate in planning of welcome events, advising updates, and retention initiatives.
• Collaborate with supervisors, faculty, staff, and partners to implement policies and workflows.
• Assist students in navigating university policies and degree requirements.
• Advocate for students while balancing institutional policies and academic expectations.
• Promote accountability, inclusion, and care in all interactions.

Connaissances

Interpersonal skills

Communication skills

Presentation skills

Leadership

Collaboration

Adaptability

Formation

Master's degree in Student Affairs, Education, Counseling or closely related field

Outils

Microsoft Office

Video conferencing platforms

PeopleSoft

DARS

iPOS

Salesforce

Dashboards

Description du poste

Salary Range: $46,300 - $52,000 per year; DOE

Job Description

ASU's Mary Lou Fulton College for Teaching and Learning Innovation (MLFC) seeks a collaborative, student-centered Academic Success Advisor who is passionate about helping learners navigate their educational journey and achieve their academic, professional, and personal goals. At MLFC, advising extends beyond course selection and degree planning. Academic Success Advisors serve as trusted partners who connect students to the people, resources, experiences, and opportunities that support persistence, belonging, and career readiness.

This position serves as part of a superteam, a multidisciplinary team organized around student populations and academic pathways to provide coordinated, student-centered support. Advisors work as part of an integrated team that shares responsibility for student success and leverages the collective expertise of colleagues across advising, student support, career development, field experiences, enrollment services, and academic programs.

Mary Lou Fulton College for Teaching and Learning Innovation operates on both the Tempe and West Valley campuses. This position is primarily located at West Valley campus, however, travel to the other ASU campuses is required on occasion. Campus assignment will be confirmed at time of employment based on the needs of the department and the candidate.

Essential Duties

• Advise education majors, including students pursuing multiple majors, minors, graduate programs and certificates, in both campus immersion and online modalities.
• Build meaningful relationships with students and serve as a trusted guide throughout their educational journey.
• Serve as part of a multidisciplinary superteam, to provide holistic academic advising support for students, working collaboratively with student support, care coordination, workforce, and operational partners.
• Provide student-centered guidance throughout the academic planning, goal setting, and career exploration.
• Utilize degree tracking tools, Salesforce, Advisor Portal, and other reporting systems to monitor student academic progress, document student interest and feedback, and support timely progress toward degree completion.
• Respond to student questions and concerns; work with students to resolve issues, promote satisfaction with their program, and support successful progress to completion.
• Utilize data, technology, and predictive indicators to identify opportunities for proactive outreach and intervention.
• Partner in the planning and delivery of welcome events, academic advising updates, training sessions, new student experiences, and retention-focused initiatives.
• Work closely and collaboratively with supervisors, faculty, staff, university administrators, and superteam partners to implement policies, practices, and coordinated workflows in support of college, department, and university goals.
• Assist students in navigating university policies, academic requirements, and institutional processes.
• Serve as an advocate for students while balancing institutional policies and academic expectations.
• Promote a culture of accountability, inclusion, innovation, authenticity, and care in all interactions.
• Work collegially across the university to facilitate comprehensive student support and contribute to shared accountability for student outcomes.

Desired Qualifications

• Evidence of a master's degree in Student Affairs, Education, Counseling or closely related field
• At least one (1) year previous experience in advising, teaching in the college/university environment, recruitment, or student services
• Knowledge of evidence-based academic advising principles and practices.
• Knowledge of ASU's academic structure, programs, policies, and student support resources.
• Demonstrated commitment to student-centered service and supporting a diverse student population.
• Experience assessing student needs, providing appropriate guidance, and making referrals to campus resources.
• Demonstrated interpersonal, communication, and presentation skills, with the ability to build effective relationships with students, faculty, staff, and university partners.
• Demonstrated leadership, collaboration, and teamwork skills.
• Experience adapting to changing priorities, technologies, policies, and processes in a fast-paced environment.
• Experience coordinating and prioritizing multiple responsibilities independently and collaboratively.
• Proficiency with Microsoft Office, videoconferencing platforms, internet-based research tools, and student information systems such as PeopleSoft, DARS, iPOS, Salesforce, dashboards, or similar case management systems.

Working Environment

• Activities are performed in an environmentally controlled office setting and involve extended periods of sitting, keyboarding, and use of a computer mouse.
• Position may require travel between campus locations or buildings for meetings or job-related tasks.
• Regular activities require the ability to manage and adjust to changing priorities, including handling time-sensitive tasks and resolving conflicts.
• MLFC supports flexible work options for certain positions, such as alternate work schedules and hybrid remote arrangements, subject to approvals per ASU policy.

Department Statement

ASU's Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually. MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASU's charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.