Student Affairs Specialist

Northern Virginia Community College; Sterling (VA); On-site; USD 24,000 - 34,000; Full time

Job summary

NOVA is seeking a on-site Student Affairs Specialist to provide operational, processing, and student services support within the Student Affairs portfolio. You will assist NOVA students with enrollment, financial aid, student records, and related services, responding to inquiries and processing transactions with accuracy and confidentiality.

This role requires coordinating referrals, supporting routine student services, and ensuring timely, on-site service during peak periods.

Qualifications

• Problem-solving and interpersonal communication skills; ability to communicate effectively both orally and in writing.
• Ability to interpret and apply established policies, procedures, guidelines, and business processes.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Assist prospective and current NOVA students with enrollment, financial aid, student records, and related services.
• Respond to inquiries; process routine transactions and documentation; connect students with college resources.
• Maintain accurate student information and records; assist with administrative workflows and system access.

Skills

Problem-solving

Communication

Attention to detail

Job description

Student Affairs Specialist

Posting Summary

• Working Title | Student Affairs Specialist
• Role Title | Education Support Spec II
• Role Code | 29143-FP
• FLSA | Nonexempt
• Pay Band | 03
• Position Number | 280W1822
• Agency | Northern VA Community College
• Division | NV280-Office of Student Services
• Work Location | Loudoun - 107
• Hiring Range | $21/hr
• Emergency/Essential Personnel | No
• EEO Category | 5-Paraprofessionals
• Full Time or Part Time | Full Time
• Does this position have telework options? -Telework options are subject to change based on business needs- |
• Does this position have a bilingual or multilingual skill requirement or preference? |
• Sensitive Position | No

Work Schedule

• Monday: 9:00 a.m. – 3:00 p.m.
• Tuesday: 9:00 a.m. – 3:00 p.m.
• Wednesday: 9:00 a.m. – 3:00 p.m.
• Thursday: 9:00 a.m. – 3:00 p.m.
• Friday: 9:00 a.m. – 2:00 p.m.
• Total: 29 hours per week

Job Description

The Student Affairs Specialist provides operational, processing, and student service support across designated areas within the Student Affairs portfolio. The position assists prospective and continuing NOVA students with enrollment, financial aid, student records, and related student services processes; responds to inquiries; processes routine transactions and documentation; and connects students with appropriate college resources. The position supports students and college operations by responding to inquiries, processing student transactions and documentation, maintaining accurate information and records, assisting with administrative workflows, and connecting students with appropriate college resources. Assignments may vary based on service demands, processing volumes, peak periods, staffing needs, and emerging priorities.

This position is not eligible for telework.

Responds to student inquiries and service requests through email, telephone, ticketing systems, and in-person interactions, providing accurate information, assistance, referrals, and appropriate escalation. Processes student records and related transactions, including transcript processing, transfer credit, Credit for Prior Learning, enrollment and degree verification, graduation-related processing, program placement, and other assigned records functions. Supports routine enrollment, financial aid, and other Student Affairs administrative and processing functions for which appropriate training and system access has been provided. Accurately reviews, enters, updates, and maintains student information, transactions, forms, and supporting documentation in applicable college systems in accordance with established policies, procedures, guidelines, and confidentiality requirements. Provides operational support for high-volume processing, backlogs, special projects, system implementations, peak enrollment and registration periods, and other priority or time-sensitive service needs, including on-site office coverage as assigned. Coordinates referrals and service handoffs across Student Affairs and other college offices and participates in cross-functional training and assignments to support continuity, consistency, and effective delivery of student services.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Problem-solving, and interpersonal communication skills. Ability to communicate effectively, both orally and in writing. Ability to interpret and apply established policies, procedures, guidelines, and business processes. Ability to learn and perform administrative and transactional processes across multiple Student Affairs functions. Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment. Strong attention to detail and commitment to data accuracy, confidentiality, and appropriate handling of student information. Ability to work collaboratively and adapt to changing operational priorities and assignments.
• Minimum Work Experience: Experience working in a higher education or student services environment. Experience using electronic information systems, case management systems, or similar technology. Customer service experience
• Additional Considerations: Experience supporting enrollment, financial aid, student records, admissions, registration, or related student services functions.
• Operation of a State Vehicle | No
• Supervises Employees | No
• Required Travel | N/A

Posting Detail Information

• Posting Number | WGE_3517P
• Recruitment Type | General Public - G
• Number of Vacancies | 2
• Position End Date (if temporary) |
• Job Open Date | 10/16/2026
• Job Close Date | 10/30/2026
• Open Until Filled |
• Agency Website | www.nvcc.edu
• Contact Name | Garrett Scott
• Email | [e-mail]
• Phone Number |

Additional Information

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers. At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College. NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program. We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit www.nvcc.edu. The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.