Financial Aid Advisor - Havelock

North Carolina Community College System; Havelock, Northern (NC, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

North Carolina Community College System seeks an Executive Director of Student Services to oversee financial aid operations across Havelock and MCAS Cherry Point sites. You will lead policy implementation, compliance, and student services initiatives to ensure access and student success.

The role requires a Bachelor’s degree, 2 years admin experience, and eligibility for MCAS access; a Master’s degree and experience with Colleague are preferred to strengthen program oversight and inter-campus

Qualifications

• Bachelor’s degree in Business Administration, Accounting, or related field.
• Two years’ full-time administrative work experience in a professional environment.
• Eligibility for MCAS Cherry Point access.
• Valid NC Driver’s License.
• Master’s degree preferred.
• Experience with Colleague and community college student financial aid programs.

Responsibilities

• Provides excellent customer service and assistance to internal and external customers at the Havelock and MCAS Cherry Point Campuses.
• Provides information to students regarding financial aid programs and policies.
• Facilitates financial aid training and workshops for students and parents.
• Processes student aid applications electronically and packages financial aid awards.
• Acts on verifications, corrections and ISIRs in compliance with regulations.
• Oversees ISIR import, budget/COA calculations, and file assignments for awarding.

Skills

Customer service

Teamwork

Organizational skills

Verbal communication

Attention to detail

Time management

Education

Bachelor's degree

Master's degree

Tools

Microsoft Word

Excel

PowerPoint

ISIR processing

Job description

Executive Director of Student Services-Havelock

Job Category

Professional

Application Period

Opens: 09/02/2026

Closes: 09/23/2026

Target Start Date

Expected Work Hours

40/week

Employment Type

Full Time

Minimum Qualifications

Bachelor’s degree in Business Administration, Accounting, or closely related field from a regionally accredited institution of higher learning.

Two (2) years’ full-time administrative work experience in a professional environment.

Eligibility for MCAS Cherry Point access.

Valid NC Driver’s License.

Preferred Qualifications

Master’s degree from a regionally accredited institution of higher learning.

Experience using Colleague.

Community college experience in student financial aid programs.

Position Description

Occupational Summary

The Financial Aid Advisor manages and assist students with the Financial Aid process to include assistance with FAFSA, Scholarships and Grants. This position provides office coverage for both the Havelock Campus and MCAS Cherry Point office. This position coordinates with financial aid staff at the main campus for the Federal Work Study program as needed. This position works closely with the Assistant Director of Financial Aid with Federal reporting and processing. This position works closely with the Foundation and Financial Services to perform scholarship maintenance activities.

• Provides excellent customer service and assistance to internal and external customers through walk-in, telephone and email at the Havelock and MCAS Cherry Point Campuses
• Provides information to students regarding financial aid programs, eligibility requirements and application processes; interprets and explains the College’s financial aid policies and procedures to students, parents and the general public
• Facilitates/provides financial aid training for students and parents at Havelock High School; facilitate financial aid workshops as needed by other community stakeholders
• Sends correspondence to students regarding incomplete or missing information in their files
• Processes student aid applications electronically; verifies, submits corrections and packages financial aid awards
• Completes verifications, resolves comment-codes, obtains documents and makes necessary corrections in ISIRs in compliance with federal and state regulations
• Oversees the import of ISIRs ensuring accuracy and proper budget/COA calculation, assigns student files to financial aid advisor for awarding
• Signs off on student withdrawal forms and advises students of the impact on financial aid
• Ensures compliance with all Title IV regulations regarding aid eligibility
• Administers assigned state scholarship programs including the selection and awarding of assigned scholarships
• Maintains and tracks appeals of Satisfactory Academic Progress for the SAP Committee
• Reviews reports to ensure student compliance with course curricular requirements related to financial aid
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties as assigned

Knowledge, Skills and Abilities

Knowledge

• Knowledge of federal, state and college financial aid regulations and guidelines
• Knowledge of basic tax forms
• Knowledge and understandingof student financial needs
• Knowledge of FERPA requirements
• Knowledge of basic mathematical and accounting principles

Skills

• Demonstrates proficiency in a variety of Windows-based computer programs relative to performing responsibilities, including Microsoft Word Excel, and PowerPoint
• Demonstrates organizational skills to plan, organize and implement assigned responsibilities
• Works effectively in a team environment with a customer service focus
• Understanding, interpreting and applying laws, regulations and procedures concerning financial aid programs

Abilities

• Ability to multi-task, organize, prioritize and follow multiple projects and tasks through to completion with an attention to detail
• Work independently in meeting various time deadlines and work pressures with frequent interruptions
• Communicates effectively, both verbally and in writing to convey ideas, facts and information effectively and accurately to employees, students, parents and the general public
• Maintain effective working relationships with those contacted in the course of work
• Ability to handle confidential information with absolute discretion
• Demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels