Financial Aid Advisor — Championing Student Access

Sowela Technical Community College; Baton Rouge (LA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Retirement plan

Medical insurance options

Dental, life, disability, vision

Holidays and vacation leave

Employee Assistance Program

Job summary

BRCC seeks a Financial Aid Counselor in Baton Rouge, LA to assist students and families with navigating the financial aid process and accessing available funding options. The role requires strong customer service, excellent communication, and the ability to work with confidential information in a fast-paced environment.

The counselor will review and adjust financial aid awards, ensure compliance with federal/state regulations, and maintain up-to-date knowledge of aid programs.

Qualifications

• Strong customer service orientation and excellent organizational, written and oral communication skills.
• Ability to work individually as well as part of a team.
• Knowledge and experience in using a large database system.
• Demonstrated ability to process and maintain information that is often ambiguous and highly confidential.
• Must understand and adhere to confidentiality requirements.

Responsibilities

• Advise and counsel students and families regarding the financial aid process and funding options via phone, letters, emails, and in-person interactions.
• Evaluate and review financial aid awards, process required documentation, and respond to student inquiries.
• Exercise judgment to adjust financial aid profiles per federal/state regulations and institutional policies.
• Maintain knowledge of federal/state financial aid regulations and campus policies.
• Interpret and revise financial aid packages from multiple funding sources.
• Cross-train with staff to provide backup support as needed.
• Rotate with staff to provide on-demand and walk-in advising.
• Participate in College Night events and community outreach to promote financial aid programs.

Skills

Customer service

Communication

Teamwork

Database systems

Confidential information handling

Education

Bachelor's degree

Tools

Banner 9

Job description

BRCC seeks a Financial Aid Counselor in Baton Rouge, LA to assist students and families with navigating the financial aid process and accessing available funding options. The role requires strong customer service, excellent communication, and the ability to work with confidential information in a fast-paced environment.

The counselor will review and adjust financial aid awards, ensure compliance with federal/state regulations, and maintain up-to-date knowledge of aid programs.