Financial Aid Operations Leader

Sowela Technical Community College; Baton Rouge (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Baton Rouge Community College (BRCC) invites applications for the Assistant Director of Student Financial Services. This role supports leadership, administration, and continuous improvement of financial aid operations, supervising staff and ensuring compliant administration of federal, state, and private aid programs.

The position collaborates with Enrollment Management, Admissions, Registrar, Business Office, IT, Academic Affairs, and campus partners to promote student success while protecting

Qualifications

• Bachelor’s degree in finance, education or related field.
• Three (3) years of progressively responsible experience administering federal Title IV financial aid programs.
• Demonstrated supervisory or leadership experience in a financial aid or higher education environment.
• Working knowledge of federal and state financial aid regulations, including Title IV compliance, verification, satisfactory academic progress, Return of Title IV Funds, professional judgment, reconciliation, and student eligibility requirements.
• Experience using Ellucian Banner or comparable student information systems.

Responsibilities

• Assist the Director in planning, coordinating, and evaluating the daily operations of Student Financial Services to support effective, compliant, and student-centered delivery of financial aid services.
• Assist the Director in providing operational oversight for staff and functional areas and ensure continuity of services in the Director’s absence.
• Supervise Financial Aid Counselors, support staff, and student employees, including coaching, training, performance management, and cross-training.
• Oversee counselor caseload management and ensure timely processing of applications, verification, professional judgments, SAP reviews, eligibility, and communications.
• Develop, implement, and monitor policies, procedures, internal controls, and workflow standards to promote efficiency and compliance.
• Ensure compliance with federal and state regulations, including Title IV programs, LOSFA, and LCTCS guidance.
• Exercise professional judgment in reviewing financial aid cases within assigned responsibilities.
• Coordinate packaging, awarding, adjustment, and disbursement of federal, state, institutional, and private aid.
• Oversee processing within Banner and related systems, including ISIR processing, data loads, and automated workflows.
• Assist with reconciliation for Pell, Direct Loans, state aid, and other funding sources; research discrepancies.
• Utilize Banner, COD, NSLDS, COGNOS, EDConnect for reporting and decision-making.
• Prepare and review required reports and audit support materials.
• Coordinate identity verification and fraud prevention initiatives and respond to external agency requests.
• Collaborate with Admissions, Registrar, Business Office, IT, and Academic Affairs to support enrollment management and student services.

Skills

Supervisory experience

Regulatory knowledge

Data analysis

Customer service

Cross‑functional collaboration

Education

Bachelor's degree in finance/education/related field

Tools

Ellucian Banner

COD

NSLDS

FAFSA Partner Portal

EDConnect

COGNOS

Job description

Baton Rouge Community College (BRCC) invites applications for the Assistant Director of Student Financial Services. This role supports leadership, administration, and continuous improvement of financial aid operations, supervising staff and ensuring compliant administration of federal, state, and private aid programs.

The position collaborates with Enrollment Management, Admissions, Registrar, Business Office, IT, Academic Affairs, and campus partners to promote student success while protecting