Financial Aid Advisor

Concorde-Career-College; Tampa (FL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive Insurance

Health Plan Enrollment

Paid Time Off

Retirement Matching

Paid Parental Leave

Pet Insurance

Tuition Waiver

Job summary

Concorde-Career-College in Tampa, FL is seeking a Financial Aid Advisor to guide students and families through the financial aid process, assess eligibility, and explain funding options while ensuring compliance with federal, state, and institutional rules.

Responsibilities include completing FAFSA and related forms, budgeting guidance, and assembling accurate aid packages. This role supports enrollment goals and requires strong customer service and attention to detail.

Qualifications

• High School diploma or GED is required.
• Associate's degree in a relevant field is preferred.
• Two years in financial aid is preferred.
• Minimum three years in customer service or sales is preferred.
• Minimum one year data entry and customer service experience is required.
• Experience in a proprietary online higher education environment is preferred.
• Must not be in default on federal student loans while employed.

Responsibilities

• Provide one-on-one counseling to students and families regarding financial aid options and eligibility.
• Assist with FAFSA, Master Promissory Note, and other required forms.
• Offer budgeting guidance and loan repayment information.
• Evaluate and process financial aid applications and determine eligibility.
• Maintain compliant records and generate required reports.

Skills

Customer service

Communication

Data entry

Multitasking

Financial literacy

Education

High School diploma or GED

Associate's degree in a relevant field

Job description

Overview

The Financial Aid Advisor is responsible for providing guidance and assistance to students and families in navigating the financial aid process. This role involves evaluating student eligibility for financial aid, advising on funding options, and ensuring compliance with federal, state, and institutional regulations. The Financial Aid Advisor plays a critical role in helping students access the resources they need to achieve their educational goals.

Pay Range: $24.00 - $27.00 per hour

Hours: 10 am - 7 pm & one Saturday per month 9am - 1 pm.

Location: Tampa, FL

What We Offer:

• Competitive Insurance: Health, vision, and dental coverage for you and your dependents




• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment




• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)




• Retirement Matching: 50% match on the first 6% of your contributions after 90 days




• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby




• Pet Insurance: Competitive coverage for your furry family members through ASPCA




• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered

Responsibilities

• Provide one-on-one counseling to students and families regarding financial aid options, application processes, and eligibility requirements
  
  
  
  • Assist in the completion of financial aid forms, including the Free Application for Federal Student Aid (FAFSA), the Master Promissory Note, and other institutional documentation
  
  
  • Offer guidance on budgeting, financial literacy, and loan repayment strategies
  
  
  
  


• Evaluate and process financial aid applications in accordance with federal, state, and institutional policies
  
  
  
  • Determine student eligibility and award financial aid packages, including grants, scholarships, loans, and work-study programs
  
  
  • Monitor and verify documentation for accuracy and compliance
  
  
  
  


• Stay informed about changes in federal, state, and institutional financial aid regulations
  
  
  
  • Facilitate financial aid practices that meet compliance standards and maintain accurate records
  
  
  • Prepare and submit required reports to governing agencies
  
  
  • Understand and comply with all applicable Federal regulations/procedures per the annual Federal Handbook
  
  
  
  


• Collaborate with other departments to support student success and resolve financial aid-related issues
  
  
  
  • Conduct workshops, presentations, and outreach activities to educate students and families about financial aid opportunities
  
  
  • Conduct entrance interviews and exit interviews as required by Federal regulation
  
  
  
  


• Maintain accurate records of student interactions and financial aid determinations using appropriate software systems
  
  
  
  • Generate reports and analyze data to identify trends and improve processes
  
  
  
  


• Other duties as assigned

Qualifications

• 
  

  Education / Experience

  
  
  
  
  • High School diploma (or GED) (required)
  
  
  • Associate's degree in relevant field (preferred)
  
  
  • Two (2) years of experience working in financial aid (preferred)
  
  
  • Minimum three (3) years of customer service or sales experience (preferred)
  
  
  • Minimum one (1) year performing data entry and professional customer service experience (required)
  
  
  • One (1) year of experience in a proprietary online higher education environment (preferred)
  
  
  • Must not currently be in default on any Federal Student Loans or go into default on any Federal Student Loans while employed
  
  
  
  

  Skills

  
  
  
  
  • Apply knowledge and skills to complete tasks with minimal supervision
  
  
  • Identify straightforward problems and recommend potential solutions
  
  
  • Communicate clearly and effectively with peers and stakeholders
  
  
  • Demonstrate active listening and empathy in interactions
  
  
  • Participate in presentations or facilitate small group discussions
  
  
  • Manage multiple tasks in a dynamic environment
  
  
  • Use productivity software and collaboration tools with confidence
  
  
  • Show initiative and accountability for assigned outcomes
  
  
  • Perform routine tasks and seek guidance for new situations
  
  
  • Make timely decisions that keep the organization moving forward
  
  
  • Apply effective and efficient processes with a focus on continuous improvement
  
  
  • Build open and comfortable relationships with diverse groups
  
  
  • Learn actively from both successes and failures while solving new problems
  
  
  
  

  Standard Abilities

  
  
  
  
  • Able and willing to:
  
  
  • Communicate, think, learn, and reason
  
  
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  
  
  • Safely ambulate and/or maneuver when on‑site at Company locations
  
  
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
  
  
  • Ability to use good judgment, problem‑solving and decision‑making skills
  
  
  • Ability to maintain confidentiality and manage sensitive information with discretion
  
  
  • Ability to work in a fast‑paced environment where deadlines are essential and multiple projects are worked simultaneously
  
  
  • Ability to gain, understand and apply information and data as it relates essential functions of the position
  
  
  • Ability to foster long‑term relationships with stakeholders
  
  
  
  

  Work Environment

  
  
  
  
  • Work is performed indoors in a climate‑controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
  
  
  • This position is designated as Variable. Employees must be able to follow all safety precautions including the use of personal‑protective equipment. Employees must also be able to adhere to site‑specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
  
  
  • Travel Requirements
    
    
    
    • No travel required
    
    
    
    
  
  
  
  

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