Financial Aid Administrator

Tusculum University; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

A higher education institution in the United States is looking for a Financial Aid Administrator. This role includes counseling students and parents about financial aid, managing scholarships and employment programs, and ensuring compliance with guidelines. Successful candidates will possess a Bachelor degree, effective communication and customer service skills, and knowledge of Title IV programs. This position demands attention to detail and may require evening and weekend work. Applicants should submit a cover letter, resume, and references online.

Qualifications

• 1 year of experience in the administration of Title IV aid preferred.
• Knowledge of Title IV aid, Colleague, and SAY and BBAY awarding formulas.
• Valid driver’s license and good driving record.

Responsibilities

• Counsel students and parents on financial aid aspects.
• Manage scholarships, awards, and disbursement of financial aid.
• Coordinate the student employment program.
• Participate in outreach events and represent the University.
• Provide exceptional customer service.
• Participates in recruitment and outreach events as needed.
• Provides high-quality customer service in person, email, or phone.
• Performs daily transmittal operations related to processing student aid records.
• Participates in staff development and training sessions.
• Develops relationships with other departments and represents the University professionally.
• Promotes Tusculum University mission to faculty, staff, students, and the community.

Skills

Effective communication skills

Customer service skills

Mathematical aptitude

Ability to work independently and as part of a team

Flexibility

Education

Bachelor degree

Job description

BRIEF JOB SUMMARY

The Financial Aid Administrator effectively counsels students and parents on all aspects of financial aid. Represents the University and the financial aid office at special events on and off campus. Coordinates the student employment program. Manages scholarships, awards, and packages financial aid according to regulations and policy. Performs the day-to-day financial aid processes in coordination with other campus departments while maintaining mandatory compliance with internal policies as well as state and federal guidelines and laws. This position works with prospective and current students, as well as parents and families, and provides exceptional customer service. This position will work with Wolf recruited students to manage the awarding, monitoring, and disbursement of financial aid.

This position requires attention to detail, mathematical aptitude, effective oral, listening, and written communication skills, and works closely with other campus offices, including Admissions, Business Office, Registrar, and Athletics.

REQUIRED/PREFERRED EDUCATION/EXPERIENCE

• Bachelor degree required and 1 year of experience in the administration of Title IV aid, however an equivalent combination of education, experience, and training in higher education can be substituted.

ESSENTIAL FUNCTIONS

• Reviews and verifies students’ financial aid status to determine eligibility;
• Resolves conflicting information related to eligibility for all types of aid;
• Records and documents all customer service transactions and award-related decisions;
• Reviews reports generated from daily transmittal operations to assess and analyzes issues such as improper award amounts, and eligibility issues; takes a proactive approach to correct the issues, working closely with the Directors.
• Completes daily tasks, including but not limited to responding to inquiries via phone and email, providing personal customer service, assisting with mail flow communication, processing of documents such as withdrawals or appeals, and file maintenance;
• Participates in recruitment and outreach events as needed;
• Either in person, through email, or by phone, provides high-quality customer service;
• Completely performs daily transmittal operations related to processing student aid records via external and internal reporting and exporting;
• Participates in staff development and training sessions;
• Develops relationships with other departments;
• Represent the University in a professional manner at all times;
• Follows academic and other related administrative policies; and
• Promotes the mission of Tusculum University to all faculty, staff, students, and the community at large.

KNOWLEDGE, SKILLS, AND ABILITIES

• Effective oral, listening, and written communication skills; an outgoing personality; customer service skills; the ability to work independently, and as part of a team; a flexible attitude; able to work evenings and weekends as needed.
• Knowledge of Title IV aid, Colleague, and SAY and BBAY awarding formulas
• Valid driver’s license and a good driving record.

Mission Statement

Building on a rich Presbyterian heritage and a pioneering spirit, Tusculum University provides an active and experiential education within a caring Christian environment to inspire civic engagement, to enrich personal lives, and to prepare career ready professionals.

Tusculum University is an Equal Opportunity Employer and provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. In addition, we are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.

Tusculum participates in E-Verify and observes the guidelines as a Tennessee Drug Free Workplace. Applicants will be required to submit to and complete (1) substance abuse testing at a laboratory chosen by Tusculum University and (2) an employment background check, which includes a criminal background check, employment verification, license verification (if applicable), and credit history (if applicable). If hired, the candidate will be required to submit proof of eligibility to work in the United States.