Finance Transformation Change Manager (Remote)

BILL; California; Remote; USD 135,000 - 169,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

HSA/FSA accounts

Paid holidays

Job summary

BILL, a leading fintech innovator, seeks a Change Manager to own the people side of a major Oracle Cloud and Salesforce implementation. You will lead organizational change management, drive adoption, and partner with team leads across Accounting, Treasury, Tax, Procurement, Sales Operations, and Product.

You will design change strategies, build sponsorship, and measure readiness, while ensuring effective communication and training for end users during go-live and beyond.

Qualifications

• Bachelor's degree in Business, Organizational Development, Communications, or related field.
• 7+ years of change management and/or communications experience on strategic transformations.
• Hands-on experience leading change for an ERP or finance transformation (Oracle Cloud, Salesforce, or similar). Quote-to-Cash, billing, or revenue experience is a plus.
• Proven ability to design and execute change strategies in complex, matrixed organizations. This includes working with an external systems integrator.
• Experience running stakeholder assessments, change impact assessments, change networks, and adoption metrics.
• Strong written and verbal communication skills. You can turn technical design into plain language for executives and end users.
• Ability to influence without authority, build trusted relationships, and manage multiple priorities in a fast-paced environment.
• Prosci, ACMP (CCMP), or equivalent change management certification preferred.
• Familiarity with AI tools to increase efficiency across change, communications, and training work.

Responsibilities

• Own BILL's organizational change management (OCM) strategy and plan for the program. Align it to program milestones from Global Design through Release 1 (Oracle Financials) and Release 2 (Quote-to-Cash).
• Lead stakeholder assessments and change impact assessments by workstream. Translate process and system design decisions into specific role, process, control, and policy changes for each impacted team.
• Build and run a change network of business process owners and key users across Finance, Sales, Operations, and Product.
• Use the network to surface resistance early and drive readiness.
• Build leadership alignment and sponsor engagement plans. Equip executive sponsors and functional leaders with the messages and decisions needed to drive adoption.
• Develop and execute the program communications plan, including leadership messages, team briefings, and go-live readiness communications.
• Partner with training leads and the systems integration partner on end-user training strategy, training needs analysis, and delivery for build, test, and cutover.
• Define and track adoption and readiness metrics before and after go-live. Use the results to adjust plans and close gaps.
• Report change management status, risks, and issues to the PMO and Steering Committees. Escalate and resolve adoption risks early.

Skills

Change management

Stakeholder assessments

Adoption metrics

Executive communications

Influence without authority

Education

Bachelor's degree in Business

MBA preferred

Tools

Oracle Cloud

Salesforce

ERP transformation

Job description

BILL, a leading fintech innovator, seeks a Change Manager to own the people side of a major Oracle Cloud and Salesforce implementation. You will lead organizational change management, drive adoption, and partner with team leads across Accounting, Treasury, Tax, Procurement, Sales Operations, and Product.

You will design change strategies, build sponsorship, and measure readiness, while ensuring effective communication and training for end users during go-live and beyond.