Finance Support Specialist

DOMA Technologies; Virginia Beach (VA); On-site; USD 38,000 - 54,000; Full time

Job summary

Commence is seeking a detail-oriented finance/administrative professional to support IDR operations and day-to-day billing tasks. You will manage customer records, handle inquiries, and assist with reconciling payments and discrepancies.

The role involves precise data entry, problem-solving, and coordinating with Leadership on escalated issues. Ideal candidates have strong Excel/Outlook skills, attention to detail, and the ability to multitask in a high-volume environment while delivering

Qualifications

• High School Diploma or GED plus two years of accounting experience or equivalent combination.
• Knowledge of general accounting practices and good data entry skills.
• Ability to use Excel, Word and Outlook to manage payments and records.

Responsibilities

• Support Independent Dispute Resolution (IDR) operations, including new customer setup and maintenance of customer records.
• Serve as a point of contact for IDR customer correspondence, resolving payment, invoice, and dispute inquiries and escalating exceptions to Leadership.
• Record remittance data promptly upon receipt so payments post to the correct customer and dispute case.
• Reconcile IDR customer accounts, researching short, duplicate, and discrepant payments.
• Provide collections support, including compiling remittance details and following up on outstanding payments.
• Process AP voucher uploads and verify accuracy of documentation.
• Support ad hoc financial and administrative projects as needed.
• Provide administrative and clerical support to the finance and accounting department.

Skills

IDR operations

Customer records

Accounts reconciliation

Collections

Administrative support

Problem solving

Communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Description

At Commence we're the start of a new age of data-centric transformation, elevating health outcomes and powering better, more efficient process to program and patient health. We combine quality data-driven solutions that fuel answers, technology that advances performance, and clinical expertise that builds trust to create a more efficient path to quality care.

With human-centered, healthcare-relevant, and value-based solutions, we create new possibilities with data. We provide proof beyond the concept and performance beyond the scope with a focus on efficiencies that transform the lives of those we serve. With a culture driven by purpose, straightforward communication and clinical domain expertise, Commence cuts straight to better care.?

Requirements

• Support Independent Dispute Resolution (IDR) operations, including new customer setup and maintenance of customer records.
• Serve as a point of contact for IDR customer correspondence, resolving payment, invoice, and dispute inquiries and escalating exceptions to Leadership.
• Record remittance data promptly upon receipt so payments post to the correct customer and dispute case, flagging unapplied receipts for research.
• Reconcile IDR customer accounts, researching short, duplicate, and discrepant payments and maintaining supporting documentation for each dispute.
• Provide collections support, including compiling remittance details and following up on outstanding payments.
• Process AP voucher uploads and verify accuracy of supporting documentation.
• Support ad hoc financial and administrative projects as needed.
• Provide administrative and clerical support to the finance and accounting department.

Qualifications

• High School Diploma or GED plus two years of accounting experience; or equivalent combination of education and experience.
• Knowledge of general accounting practices.
• Working knowledge of Microsoft Office applications, including Outlook and Word
• Strong Microsoft Excel skills, including formulas, lookups, and pivot tables
• Ability to work accurately in high-volume payment and remittance files.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Preferred Qualifications

• Must have strong customer service and interpersonal skills.
• High accuracy and attention to detail.
• Must have strong problem-solving skills, strong ability to multi-task, prioritize and be well organized.

Work Environment/Physical Demands

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an office position. While performing the duties of this job, the employee regularly works in a climate-controlled environment. Candidates must be able to sit, read, work on a computer, and watch a computer screen for extended periods of time. Occasionally required to stand, walk, use hands and fingers, kneel or crouch.

Commende is an equal employment opportunity employer. All personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military and veteran status or any other characteristic protected by applicable law.

Commende is committed to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require a reasonable accommodation to participate in the application process due to a disability, please contact Human Resources at [phone] or [e-mail].

Please note that unless you are requesting an accommodation, all applications must be submitted through our online application system.